Premium Hospitality Executive Job at New York City FC
JOB TITLE: Premium Hospitality Executive
DEPARTMENT: Ticketing – Premium Hospitality
REPORTING TO: Director, Ticket Sales
LOCATION: New York, NY
DEPARTMENT: Ticketing – Premium Hospitality
REPORTING TO: Director, Ticket Sales
LOCATION: New York, NY
POSITION OVERVIEW:
The Premium Hospitality Executive is responsible for driving sales and retention of premium seating for NYCFC including suite leases & rentals, as well as our Legends, Champions, and Delta Clubs through full season, partial season, and group ticket plans. This person will establish relationships with local companies, individuals and groups within the community and provide superior levels of service with prospective clients and developed accounts.
PRIMARY DUTIES:
- Generate new and renewal revenue through premium full season, partial season, group tickets and suite products.
- Build relationships with current premium Members through phone calls, face-to-face meetings, events, and game day interactions.
- Prospect and close new corporate sales leads for the organization through an outbound sales effort including cold-calling, relationship selling and in-person presentations.
- Take leadership role in development, sales, and successful execution of corporate initiatives and programs
- Make a required minimum of 50 premium focused outbound sales calls per day with the goal of maximizing all ticket revenue for New York City FC related events.
- Establish presence at all New York City FC home games and local events for the purpose of developing new prospects, servicing existing customer base, and generating referrals.
- Coordinate virtual and/or face to face appointments every week to generate new business
- Develop and constantly grow a database comprised of major corporations, medium and smaller-sized businesses, and individual prospects through various professional prospecting and networking efforts throughout the community.
- Build strong relationships with account base through proactive communication including seat visits, touch points, phone calls, emails and other communication channels.
- Maintain a detailed customer database of all clients and prospects in the teams CRM. This includes, but is not limited to: call sheets, referral follow-up, existing client programs, new solicitation and other programs as developed.
- Assist premium season ticket holders through the seat selections process and communicate how to properly manage their account through online options.
- Provide a dedicated effort to renewal campaign of premium members
REQUIREMENTS/CHARACTERISTICS:
- Bachelor’s degree in Business or related field.
- Minimum of 3-5 years relevant experience. Experience in the sports industry is a plus.
- Track record of sales success. Experience selling or servicing premium or high-end inventory preferred
- Aggressive, competitive and dedicated attitude, with excellent verbal and written communications skills.
- Motivated self-starter with entrepreneurial drive.
- Experience in the New York marketplace preferred.
- Excellent time management, organization, and customer service skills.
- High comfort level making cold calls.
- Excellent knowledge of PC systems including Word, Excel and database-related platforms.
- Creativity and excellent interpersonal skills required.
- Working knowledge of generally accepted standards of customer service and problem resolution.
- Ability to work flexible hours, including evenings, weekends, and holidays, as necessary.
ADDITIONAL REQUIREMENTS:
- Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
- Ability to work flexible hours, including evenings, weekends, and holidays, as necessary
- New York City Football Club requires a COVID-19 vaccination as a condition of employment, subject to exception under applicable law
WHAT WE OFFER:
- Base Compensation: $47,500/annual. This is a non-exempt overtime eligible position
- Excellent health, dental & vision insurance, with options to fit you and your family’s needs
- Comprehensive and competitive benefit programs, including maternal & paternal leave
- Ancillary benefits: Commuter, gym membership, and Citi Bike discounts
- Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs
- Four complementary tickets to every NYCFC home match
- Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
- A dynamic, ambitious, and fun work environment
NEW YORK CITY FOOTBALL CLUB OVERVIEW:
At New York City FC, we are in a mission to build this City into one of the soccer capitals of the world. The Club was announced as Major League Soccer’s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club consistently finishes at the top of the Eastern Conference and is the reigning 2021 MLS Cup Champion. The games are broadcast locally through YES Network with national television coverage through ESPN, Fox and Univision. New York City FC ranks in the top five of key commercial categories for Major League Soccer franchises: season tickets, attendance, gate receipts, partnerships and retail merchandise sales. The franchise’s social media platforms are already in the top two most-followed in MLS for Instagram, Twitter and Facebook. For more information, please visit:
https://www.nycfc.com/.
New York City FC is also one of ten clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Sichuan Jiuniu FC, Mumbai City FC, Lommel SK and Espérance Sportive Troyes AC among its sister clubs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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