Poker Host Job at Hollywood Casino St. Louis
Overview:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Come, join us. It’ll be fun. Your daily responsibilities include:
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
Click HERE to learn more about our career opportunities, programs, benefits, etc.
Equal Opportunity Employer Starting Salary: $15 an hour + tips
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Come, join us. It’ll be fun.
- Greets guests actively engaged in gaming and assists team members in player identification.
- Assists in providing guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
- Maintains knowledge of casino, marketing, and poker promotions and tournaments, and encourages guest participation.
- Creates guest loyalty by engaging in service of guests when on property.
- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
- Performs tournament transactions and jackpot payouts applicable to approved controls.*
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Attends and aids in the coordination of special events.
- Exhibits a friendly, helpful, and courteous manner when dealing with customers or fellow team members.
- Establishes a direct line of communication with all service departments for the purpose of guest service.
- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
- Provides assistance to the acting Supervisor or above as needed.
- Provides professional representation at internal and external meetings and events.
- Ensures interactions with internal and external guests follow the guidelines of customer service program.
- Adheres to all Corporate and local policies, procedures, and operating guidelines.
- Responsible for ensuring the compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
- Additional duties as assigned by the Poker leadership team.
- High School Diploma or equivalent.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Must be able to maintain confidentiality and a high level of professionalism at all times.
- Must have the ability to write reports and business correspondence.
- Must possess excellent oral and written communication skills.
- Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
- Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
Click HERE to learn more about our career opportunities, programs, benefits, etc.
Equal Opportunity Employer
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