Personal Injury Legal Assistant
Charlotte, North Carolina

Jones Networking is recruiting for a Personal Injury Legal Assistant to join a leading Personal Injury Law Firm in Charlotte, NC. This position is responsible for communicating with clients, keeping documentation and client files updated, and assisting personal injury Case Managers and Paralegals to ensure clients receive exceptional client service. The Law Firm offers a competitive salary plus bonuses, generous health and wellness benefits, life and disability insurance as well as paid time off.

Responsibilities of the Personal Injury Legal Assistant:
- Proactively communicating with clients to keep them updated on the progress of their case and documenting all conversations.
- Serving as a backup for client calls when the Case Manager/Paralegal is not available to take the call.
- Providing exceptional customer service to our clients.
- Assisting the lead Case Manager/Paralegal with a high volume of cases.
- Keeping case files updated on client medical treatment and processing provider referrals to specialists.
- Confirming all available coverage limits and liability positions within 30 days of the file being opened.
- Escalating any notifications of denials to the department supervisor for review and further action.
- Moving physical files to other departments within the office.
- General office duties such as scanning, attaching, and data entry.\- If bilingual, may also assist with translating for Spanish-speaking clients.

Requirements of the Personal Injury Legal Assistant:
- At least 2+ years of experience in a civil personal injury law firm (plaintiff or defense).
- High school diploma required; college degree preferred.
- Highly organized and able to prioritize work in a timely and accurate manner.
- Team player, willing to pitch in and help the team as needed.
- Outstanding interpersonal and communication skills.
- Proficiency working with Microsoft Office Suite.
- Strong desire to work with people.
- Good listening skills and compassion.

Compensation for the Personal Injury Legal Assistant:
- Competitive salary offered.
- Medical, dental, and vision insurance.
- Base life insurance paid by the firm plus supplemental options.
- Short and long-term disability paid by the firm.
- 401(k) with match.
- 20 days of PTO to start plus holidays and paid volunteer time.

Job Type: Full-time

Pay: $20.31 - $24.46 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Work Location: In person

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