About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s and many more recognizable names.

Albertsons Companies recently rolled out our Presence with a Purpose work model. Placing a premium on adaptability, safety and family well-being, Presence with a Purpose will help us build a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are allowed to make decisions that are best for them.

What you will be doing

The Payment Services Center (PSC), located in Northwest Phoenix, is hiring industry leading Payment Services and Collection Specialists (HYBRID) **Must be available to work a flexible schedule, including evenings and rotating weekends**. We are looking for a highly motivated, quick-learning, team-oriented person who has good customer service experience and possesses conflict resolution and negotiation skills.

This position provides payment acceptance services and support, which includes resolving customer transaction/payment disputes, debt collections, and inquiries to a satisfactory conclusion. This position provides one point of contact to our customers, store personnel, and external requests to ensure that the aforementioned issues are handled in a consistent and timely manner.

Main responsibilities

• Customer Service - Provide efficient customer service by promptly and courteously responding to all inbound inquiries regarding retail and eCommerce payment matters.
• Dispute Resolution - Investigate and resolve disputes involving customer transactions and payment acceptance, including processing transactions on behalf of the customer.
• Payment Authorization - Provide assistance to retail stores to help resolve payment authorization situations at the POS.
• Risk Monitoring – To minimize risk exposure, perform investigative activities using available resources and applications.
• Debt Collections - Utilize various collection strategies in an attempt to collect payments while maintaining good customer relations and following the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and state guidelines and laws. Is accountable for negotiating payment terms in order to reduce our write-off.

What we are searching for

• High school diploma or GED
• Retail and/or customer service experience
• Collections experience, preferred
• Exceptional interpersonal skills
• Active listening skills with the ability to probe for additional details and ask targeted questions to gather information
• Excellent oral and written communication skills with the ability to effectively communicate with internal and external customers
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Accurately and professionally document systems with details of current contacts and subsequent results
• Problem solving, able to independently make good sound decisions and take the appropriate steps to resolve the issue at hand.

Work at Home Requirements:

• Initial training will be onsite for a minimum of 2-4 weeks, depending upon role.
• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection with at least 20+ MBPS
• Must reside within 50 miles of our Phoenix, AZ (Deer Valley area) office location
• Requirements are subject to change; Albertsons reserves the right to modify the work from home requirements at any time

What it is like at Albertsons?

Albertsons Culture Principles

Compassion: We always treat each other with kindness and respect

Team: We always support and recognize each other

Inclusive: We always value everyone’s perspective

Learning: We always strive to grow and develop ourselves and others

Competitive: We always act with integrity to win over the customer

Ownership: We always take actions to drive our success