PATIENT SERVICE REPRESENTATIVE II - BEEBE WALKIN MILFORD Job at Beebe Healthcare
Under direct supervision, perform all duties related to registering patients receiving services by obtaining demographic, insurance, and medical information and billing tasks. Serves as a resource to all registrars and expertise in departmental policies and procedures in regards to registration.
Other information:
Two years¿ experience in hospital/medical office environment with familiarity of registration and insurance.
Computer skills with attention to details. Familiar with medical terminology.
Ability to communicate with public in a courteous manner. Ability to adapt to change in order to meet patient and organizational needs. Sensitive to difficult/emotional patient situations. Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment.
Performs all functions of patient registration including short registration for labs and diagnostics where applicable.
Performs patient registration in multiple sites for hospital and ambulatory setting including but not limited to Invision/Gold, SCI/Schedule Maximizer, Cerner, Accu Reg, HME and Athena.
Processes electronic medical record. Follows up with referring physician¿s office to collect additional records as needed.
Verifies Insurance eligibility 100% and medical necessity, using websites (HDX) and computer applications.
Verifies if patient needs referral for physician visits.
Daily reconciliation of co-pays. Follow daily billing procedures.
Assist in care and maintenance of office equipment, building and supplies.
Understands how to utilize the following systems: Current health information system, DI (Document Imaging), DHIN (Delaware Health Information Network), Gold, Provider Portal, and other systems as needed.
Follows HIPAA regulations for patients and other facilities requesting medical records.
Performs all other duties as assigned.
Essential:
- Clear Communication Skills Both Written And Verbal
- Knowledge Of Basic Computer Programs
- Able To Keep Confidential Information Regarding Patients, Team Members
- Able To Withstand Crisis Situations
- Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Education:
Essential:
- High school graduate or equivalent
Shift : Dayshift with alternate weekends
FTE: 0.750000
Work Status: Part Time LESS THAN 32 hours
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