Position Summary:
Answer telephones, greets, assists and directs visitors, patients and other clinic office callers. Guides, screens and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location.

Essential Functions of the Job:

• Assembles all data and documents required for complete patient registration, including insurance verifications and authorizations.
• Enter current patient demographic information into NextGen system.
• Provide excellent customer service and be able to communicate effectively with internal and external personal.
• Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in.
• Obtains and documents funding information from patients and provides information on available funding resources.
• Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program.
• Works in collaboration with all areas of patient inquire to identify and resolve issues and/or barriers.
• Enters a variety of fiscally related information into databases; maintains fiscal records and files.
• Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems.
• Recognizes need for immediate and urgent services.
• Provides assistance, guidance and direction to visitors and patients.
• Assists in care and maintenance of department equipment and supplies.

Additional Duties and Responsibilities:

• Maintains established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards.
• Able to adapt to organizational changes and functions.
• Participates in educational programs and in-service meetings.
• Attends meetings as required.
• Performs other related duties as assigned or requested by the Patient Services Supervisor.

Job Qualifications:

Education Required (Minimum level of education): High School or GED equivalent.

Certification/Licenses: Preferred: CA Driver’s License and/or Medical Assistant Certification

Experience: Preferred: One year experience in a medical setting, preferably front desk or reception. Required: One year of customer service experience or successful completion of internship at San Ysidro Health.

Verbal and Written Skills Required to Perform the Job: Bilingual (Tagalog-English) required; must have good handwriting and verbal communication skills.

Technical Knowledge and Skills Required to Perform the Job: Must have verbal ability for accurate and tactful explanation.

Equipment Used: Multi-extension phones; CRT/PC, and other office machines.

Working Conditions and Physical Requirements: May be required to lift approximately 25 lbs. Mostly sitting position. May be required to work evenings and/or weekends or clinics outside of assigned clinic.

Job Type: Full-time

Pay: $19.23 - $28.85 per hour

Benefits:

• 403(b)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work setting:

• Clinic
• In-person
• Outpatient

Ability to commute/relocate:

• National City, CA 91950: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English/Tagalog (Required)

Work Location: In person

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.