We're looking for a dependable, full-time, Patient Coordinator to work in a busy dermatology office in North Easton. Must be able to work Monday-Friday 8:30am-5pm. This role reports to the Front Office Manager.

Competitive pay rate and excellent employee benefits are available! Training will also be provided.

Desired Qualifications:

• Ability to communicate effectively on the telephone
• Ability to handle a "call center" environment: work quickly and multi-task
• Ability to handle confidential and sensitive information
• Ability to exercise good telephone manners to handle calls appropriately
• Ability to demonstrate compassion and sensitivity to caller
• Ability to demonstrate excellent customer service
• Ability to work in a team-oriented environment
• Ability to type accurately while speaking on the phone
• Pertinent job-related experience such as medical office receptionists and medical assistants with familiarity to medical terminology is helpful, but willing to train a strong candidate
• Professional, pleasant, cheerful, and neat appearance required
• Ethical and positive work principles
• High school graduate

Job Responsibilities:

• This team-oriented position is responsible for answering incoming calls; scheduling, rescheduling and canceling patient appointments; directing calls to the proper locations; various operator and administrative duties as assigned
• Promptly answer the telephone using positive and clear communication
• Register patient; obtain and enter accurate demographic information into computer system (name, address, date of birth, telephone number, name and identification number of insurance and verification of health insurance)
• Work closely with referral coordinator to assist with insurance referral requirements
• Schedule appointments – triage patient problems and schedule to FD Manager or Supervisor
• Review appointment date, time, location, and provider name with caller
• Prepare a patient for appointment-what to bring, location, etc (including insurance card, medications, office visit fee, parking, etc.)
• Remind caller of cancellation/no-show policy
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Efficient use of Modmed EMR for appointment scheduling as well as sending messages to providers and coworkers
• Collaborate and develop strong professional relationships with the Front Desk and Administrative Assistant team members
• Additional duties as assigned by the Manager to meet department needs

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• North Easton, MA 02356: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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