Patient Care Representative/Patient Service representative Job at Compunnel Healthcare
Position: Patient care Representative
Location: Los Gatos CA
Contract: 13 weeks full time contract
Shift: Day shift
Hours per week: 40
Pay rate: $18- $23 per hour
Weekly pay!
Job Description:
The Patient Services Representative serves as the primary point of contact for patient electronic scheduling and registration..
Registration:
- Collects, verifies and updates patient demographic and guarantor information. Verifies insurance benefits/eligibility, manages referrals runs the patient estimate using the Price Estimator Tool.
- Collects co-pays and patient's estimated out of pocket expense as appropriate.
Scheduling:
- Performs appointment scheduling, registration and customer service duties; answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor. Ensures schedules are appropriate use of clinical resources.
- Follows established parameters to ensure procedures, treatments, test, are scheduled with the required amount of time and effectively utilize resources.
Patient Satisfaction:
- This position is a key contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high quality contact experience for the patient with every interaction.
- Creates a positive patient experience improving patient satisfaction by facilitating appointment scheduling and preregistration at one point of contact.
Job Types: Full-time, Contract
Pay: $18.00 - $23.00 per hour
Schedule:
- 8 hour shift
- Day shift
Experience:
- Medical terminology: 1 year (Required)
- Computer skills: 1 year (Required)
- Customer service: 1 year (Required)
- Patient service: 1 year (Preferred)
- Medical scheduling: 1 year (Required)
Work Location: One location
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