Receptionist Responsibilities:

• Scheduling appointments
• Answering the telephone
• Setting up new clients and patients
• Preparation and maintenance of medical records
• Filling prescriptions
• Over the counter sales
• Computer operation
• Financial transactions
• Front office and reception area maintenance
• Acquiring the medical and legal information necessary for the performance of their duties
• Client communication and education
• Accurate data entry and procurement

Receptionists must possess good critical thinking and problem-solving skills, compassion, a positive attitude, ability to follow through, excellent communication and teamwork skills, multitasking skills and be amenable to accepting constructive criticism. Punctuality is expected.

Client Relations: A receptionist has influence with our clients that other positions do not. A receptionist is the first impression a current or potential client sees or hears, and that comes with certain obligations. At all times, a receptionist must maintain a warm, yet professional appearance and demeanor. A receptionist needs to be proficient in all the hospital's protocols, and able to answer any question a client may have. A receptionist must be efficient and effective, able to multi-task, and provide a liaison between client and veterinarian. Client satisfaction allows our clients to set the standard for all aspects of their care. Whatever a client needs, we provide to the best of our abilities, and the ability to anticipate needs is paramount.

Administrative Duties

Essential duties and responsibilities:

• Provide top-notch customer service
• Maintain a professional appearance (clothes and attitude)
• Being attentive to client and pet needs
• Identify and work compassionately with clients in various emotional states
• Work patiently with distressed, frustrated or disgruntled clients
• Answer and triage phone calls from clients
• Schedule appointments and schedule procedures
• Check-in clients
• Monitor client flow from check-in to discharge
• Monitor schedule and flow
• Client callbacks/emails
• Managing record requests between other hospitals and specialty practices
• Fill prescriptions
• Client education
• Understand vaccinations, basic lab tests, common diseases, and pet behavior
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, exam rooms, kitchen and kennels if needed
• Process payment transactions
• Maintain proper documentation in the electronic medical record
• Relay appropriate information to/from clients to doctors and/or management

The receptionist should be familiar with Windows computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

A receptionist is responsible for all file maintenance. File maintenance requires advanced typing skills, a fundamental knowledge of the alphabet, thoroughness, neatness, attention to detail, and a happy, joyful, positive attitude. The receptionist is also in charge of scheduling appointments and surgical procedures. All receptionists must learn the hospital's schedule from booking appointments to the number of anesthetic procedures per day to boarding space in our kennel.

This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.

No phone calls about this position, please.

Please apply at this link: https://ntvsvet.bamboohr.com/careers/32?source=aWQ9MjA%3D

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off

Healthcare setting:

• Clinic
• Private practice

Schedule:

• Monday to Friday

Work Location: One location

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.