Patient Care Assistant/Front Desk Assistant Job at Nao Medical
Patient Care Assistant/Front Desk Assistant | Full-Time
Nao Medical has been proudly providing top-ranked patient care to patients in NY State since 2008. Nao Medical began with the belief that patients should have access to fast, compassionate, and affordable healthcare.
We are honored to have received the highest level of recognition for urgent care centers—an accreditation from the Urgent Care Association (UCA). Of the approximately 8,100 urgent care centers in this country, only 545 have attained UCA's accreditation.
At Nao Medical, our mission is to provide comprehensive medical care to our patients with respect, sincerity and compassion. We strive to show the world how healthcare can be delivered.
We deliver healthcare through a culture of excellence, service and caring and therefore creating an exceptional patient experience. We use technology and innovation to deliver a cutting-edge healthcare experience and in making a difference in the community we serve.
As a company, we believe in constant evolution and in adopting innovative and cutting edge healthcare practices.
Our state-of-the-art centers are modern, patient-friendly and equipped with imaging, labs and an advanced EMR system. We believe in teamwork and with you as the primary source of care, you’ll benefit from the support of an outstanding team behind you.
We are looking for enthusiastic patient care assistants that are customer service oriented and put the needs of the patient first. If you are confident enough to challenge the status quo, but also know that there is always an opportunity to learn something new, look no further. We're looking for individuals that are self-starters, driven, passionate about technology – but also know that work should have a good balance of challenge AND fun! Being multilingual is always a plus!
If you want to work with people that fit this description... take the leap and apply today!
What you'll be doing:
Making a difference every day you come to work: You will be making a difference with every interaction you have with our patients. You will be answering patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person. You’ll be welcoming and providing exemplary customer service to all our incoming patients.
Building Relationships: Your kind and detail oriented approach will help you better understand the challenges your customer is facing and help you develop a solution that is tailored to their need and founded in best practices. All this should lead to happy and healthy patients!
Growing beyond your wildest imagination: You'll have to leave your ego at the door because none of us know it all here. From our interns to our CEO we expect everyone to have a desire to continuously improve. You'll learn from your teammates, your customers, your managers. Coaching is a constant, and success is a team sport!
What you bring to the table:
A Positive Attitude: Believe in only delivering wow patients experiences with a smile.
Adaptability & Flexibility: Be able to multitask efficiently in a fast-paced environment. Show willingness to take on new tasks and learn new processes, systems and technology.
Solid work ethic: Our patients and teammates are depending on us to deliver on time. That means being available for our patients, calling them back as quickly as possible and showing up on time. This also means being trustworthy and honest.
Diligence: In managing your day, in working with your patients, you name it. You'll be expected to manage your day as though it was your own business. You'll be expected to be on the phones, help patient verifying insurance, collecting co pays and coordinating with your team to deliver a timely and an exceptional patient care experience. Expect to be busy!
A team player mindset: We help each other out to deliver a timely and an exceptional patient care experience.
A skilled communicator: You use truthful and clear communication to build solid relationships and you speak with good purpose leading to solution-centered conversations.
New ideas: We are all in this together! We look to our teammates to help us identify opportunities where we can improve.
"Make it so" Attitude: We expect you to be part of the solution. We are a growing company and its all-hands-on-deck when it comes to turning ideas into action. Enough said!
We are looking for someone who can cover our Monday to Saturday work schedule. If you have this availability, please apply!
What Nao Medical brings to the table:
- A passion for promoting a healthier community. Check out our Google Reviews. We love what we do.
- A flexible schedule.
- Leadership and growth opportunities
- Other Perks and discounts
- Medical, Dental, Vision, Life, and Short Term Disability insurance
- Free care for you and discounted care for your family at all our locations
- 401(k) plan with employer match
- Paid Time Off (PTO)
We are an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients.
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