Job Title:
Parts Representative

• Category:*

Parts

Job Location:
Denmark, WI

• Position Type:*

Full Time

Description

Essential Functions:

• Makes sure customers are greeted upon arrival to the department and over the phone, using their name as appropriate, waiting on them promptly, and always thanking them for their business.

• Asks appropriate questions to determine the best solution to the customers’ parts need. Uses all available resources to find the best solution.

• Works to build a solid business relationship with customers and be a resource for questions.

• Communicates marketing programs to customers, promoting the R&S value.

• Assists Technicians and other Service personnel in retrieving parts, recognizing that shop orders are equally important to the profitability of the Parts department.

• Retrieves parts from inventory, transfers in from another store, or orders as needed.

• Generates an invoice, accepts payment and accurately processes the transaction.

• Coordinates shipments incoming and outbound from the dealership.

• Goes through parts orders as they arrive and puts them away or matches them with orders.

• Contacts customers and notifies them when orders are in.

• Faces, stocks and dusts merchandise on the showroom floor on a daily basis to ensure eye-catching displays.

• Creates seasonal merchandising displays to promote sales.

• s in the responsibility of after-hours calls with other parts department staff.

• Refers leads on other sales opportunities to R&S staff as appropriate.

• Maintains a clean, neat and safe parts area, observing safety guidelines at all times.

• Assists in maintaining an accurate inventory of all parts on hand, participates in annual physical inventory process as requested.

• Stays up-to-date on equipment and market trends through attending training, product bulletins and other resources.

Qualifications

Experience, Skills, and Knowledge:

• Previously related experience preferred.

• Knowledge of farm equipment preferred.

• Excellent communication skills and ability to work well with people from all levels of the organization, and the general public as well.

• Strong attention to detail and organizational skills required.

• Ability to use a computer and current software programs required.

• Must have a valid driver’s license and insurable driving history

Job Type: Full-time

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