Partner Success Manager Job at Apple
Summary
Posted: Aug 29, 2022
Weekly Hours:
40
Role Number:
200403752
The people here at Apple don’t just build products — they craft the kind of wonder that has revolutionized entire industries. It’s the diversity of those people, their backgrounds and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading services and customer experiences. We invite you to join us in that journey! Apple Wallet Operations team leads operational onboarding of Apple Wallet partners and maintains the day to day performance of our partners. We are rapidly expanding the Apple Wallet platform through partners of debit and credit cards, universities, hotels and many many more. As we grow, we want to maintain operational excellence and monitor program health consistently and efficiently. We are seeking a Partner Success Manager to lead expansion programs across Apple Wallet, foster and build relationships with our partners, and be the voice of the customer. As the Partner Success Manager, you will work extensively with your partners on overall growth of the program while ensuring that we deliver the best customer experience. This role involves building, scaling, and optimizing processes that can be implemented globally. This is a highly cross functional role using data to understand behaviors in a complex ecosystem to inspire change. This position can be located in Austin, TX or Raleigh, NC.
Key Qualifications
- Experience working collaboratively with external partners to drive scale and adoption
- Excellent verbal and written communication skills with the ability to communicate at all interpersonal levels
- Passion for automating and improving processes, and the drive to adopt the latest technology tools.
- Customer first focus while working with internal and external partners.
- We are looking for high level of integrity, attention to detail, passion in providing this vital service to the platform and sense of urgency to “make things happen”.
Description
- Drive scale and adoption of wallet features through external partners - Own, operationalize and manage partner implementation after technical onboarding - Provide day to day partner support, support ongoing partner initiatives and monitor overall performance - Ensuring an Apple customer experience through partners and defining standard methodologies across regions and internal business operations team (analytics, tools, etc.). - Work side by side with cross functional teams to find opportunities to automate, streamline, and optimize processes effectively within the Apple culture.
Education & Experience
Bachelor’s degree or equivalent desirable 3 years + experience in Operations, Partner Management or Partner Success.
Additional Requirements
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