Applicants with previous hotel experience and/or OPERA PMS experience are encouraged to apply.

Hiring Manager Contact: stephen.crist@wgyorkpa.com

Wyndham Garden Hotel - Part Time Weekend Night Auditor

SHIFT TIMES: Saturday & Sunday 11pm-7am

The Wyndham Garden Hotel is seeking an individual to join our team as a Part Time Night Auditor. We are seeking a candidate who is team-oriented, willing to learn, and has a passion for service in the hospitality industry.

Duties and Responsibilities:

The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent.

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making sure every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Front Desk Operations

• Greet all guests (internal and external)
• Process guest reservations, registration (check-in) and departures (check-outs)
• Offer guest assistance at every opportunity
• Respond to all guest requests efficiently
• Ensure guest satisfaction by following through on requests and other needs
• Provide information to guests about hotel policies, services and amenities
• Provide information, directions and other assistance as necessary about the local area
• Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
• Maintain daily logs and checklists
• Effectively communicate all pertinent information to other employees within the department
• Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.
• Comply with all standards and regulations to encourage safe and efficient hotel operations
• Maintain regular attendance in compliance with company policy
• Maintain high standards of personal appearance and grooming in accordance with company policy
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain and organize work area regularly
• Other duties as required

Night Audit Operations

• Closing and balancing room accounts
• Counting and balancing cash and credit card receipts/transactions
• Balance all department transactions
• Maintain/balance all direct bill accounts
• Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
• Print and distribute various audit reports
• Complete all audit checklists and logs
• Prepare guest folios for Express Check-Out

• Close the business day and start new business cycle