Job Title: Loader/Greeter Port Canaveral
Functional Area: Transportation
Reports to: Assistant Transportation Manager

POSITION SUMMARY:

As a Loader/Greeter, you will be responsible for making sure our customers are welcomed upon arrival or departure and are directed to check in and the appropriate transportation provider, and that luggage/baggage is successfully loaded and unloaded. You will be the first point of contact for GoPort customers and will require friendly and professional customer service skills. This is an outdoor position based in Port Canaveral. Hours are Friday thru Monday with some weekdays and fluctuate between 8-10 hrs. weekly from 9:00 AM to 12:00 PM.

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

• Set up of staging area in compliance with company policy.
• Greet high volumes of people in a friendly and helpful manner and check in customers.
• Direct customers to appropriate pick-up locations.
• Communicate with team members, partners, vendors, and authorities to assist travelers and resolve issues.
• Load and unload customer’s luggage on and off the busses.

SKILLS AND CORE COMPETENCIES:

• Strong verbal communication skills and ability to speak loudly when necessary.
• Excellent work ethic, must be punctual, dependable, dedicated, and have a can-do attitude.
• Thrive in a fast-paced environment while maintaining a high level of professionalism.
• Enjoy interacting with people and going the extra mile to assist them with questions and concerns.
• Ability to identify and de-escalate customer situations, problem solve, and promote customer satisfaction.
• Confidence in handling a large crowd in a calm, professional demeanor while remaining organized and in control.
• Strength to lift, carry, move, push, or otherwise manipulate items weighing up to 50 lbs.

REQUIREMENTS:

• High School diploma
• 1 year of customer service experience
• Cell phone with data plan
• Proficient in the use of modern technology
• Weekend and holiday availability
• Travel/Hospitality experience preferred

PHYSICAL DEMANDS AND ENVIRONMENT:

• (Regularly) required to briskly walk up to 100-yard lengths
• (Regularly) required to squat, kneel, push, pull and reach above and below shoulder level
• (Regularly) required to bend and twist at the neck and waist
• (Regularly) required to use hands to finger to perform simple grasping
• (Regularly) exposed to an outdoor working environment
• (Regularly) lift up to 50 lbs

Job Type: Part-time

Pay: $25.00 per hour

Schedule:

• Day shift
• Weekend availability

COVID-19 considerations:
We support all COVID and CDC health and safety protocols.

Ability to commute/relocate:

• Port Canaveral, FL 32920: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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