JOB TITLE: PROGRAM SUPPORT SUPERVISOR I

GENERAL STATEMENT OF JOB

Under general supervision, provides on duty functions on a regional basis for an assigned shift. On duty functions involve ensuring adequate staffing levels and coverage for programs on a regional basis; assigning substitutes and program personnel to accommodate staffing shortages; and coordinating emergency and crisis intervention responses to ensure adequate coverage and incident management. Ensures proper documentation of all shift activities, to include allegations of client abuse, suicide attempts, and emergency responses. Reports to a manager or administrator.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

• Provides on-duty coordination activities which include monitoring staff departures off campus; providing staff with access to restricted areas; directing staff during emergencies; providing consultation or assistance with crisis interventions as needed; monitoring campus activities, events, and locations of student and staffing groups; and ensures adequate responses to emergencies. Provides written documentation for all significant events and incidents. Approves and monitors emergency control procedures. Conducts fire drills, and screens external visitors.
• Ensures adequate staffing coverage by assigning substitutes to programs and work sites as needed.
• Provides first aide to injured staff and consumers. Oversees the disposal of bloodborne pathogens and hazardous materials.
• Channels necessary information with program staff and supervisors.
• Reports and oversees the documentation of allegations of consumer neglect or abuse. Reports and oversees the documentation of any consumer suicidal statements, gestures or attempts.
• Oversees and implements crisis intervention strategies as needed. Ensures that all incidents are documented and reported properly.
• Coordinates the use of Grafton vehicles. Administers medications in the absence of a nurse.
• Prepares varied documentation pertaining to shift activities to include daily communications logs, department payroll, attendance and leave records, etc.
• Oversees the maintenance of OSHA and first aide supplies.
• Ensures policies and procedures are properly implemented for assigned shift.

ADDITIONAL JOB FUNCTIONS

• Provides administrative support for assigned duties as needed such as filing, copying and mailing.
• Participates in training and weekly staffing meetings.
• Performs other work as assigned.

MINIMUM TRAINING AND EXPERIENCE

A Bachelor’s degree in human services and 1 year of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions; or be a high school graduate or have a G.E.D. and 2 years of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions.

SPECIAL REQUIREMENTS

Requires a valid driver’s license.

COMPENSATION

• Based upon experience and credentials

EMPLOYEE BENEFITS

• Medical, dental and vision
• Flexible Spending & Health Savings Accounts
• 401(k), including an employer match
• Generous Paid Time Off plan
• Education Assistance
• Life Insurance
• Employee Assistance Program (EAP)
• Short-term disability (STD)
• Long-term disability (LTD)
• As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness

Grafton is an equal employment opportunity employer and tobacco-free workplace.

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Education

• GED or better
• High School or better
• Bachelors or better in Human Services or related field

Licenses & Certifications

• Driver's License