Operations Support Staff Job Description
Position: Operations Support Staff (PT 16-35 hours)
Reports to: Administrative Staff
Purpose of Position: To assist Administration with shelter operations, while making a positive impact on shelter guests daily.
Duties and Responsibilities:
- Advocates for the mission of UCAN and upholds the agency’s values.
- Ensure guests are complying with mission guidelines and procedures.
- Delivers services with safety, respect and effectiveness.
- Assess guest’s needs and offer assistance in every manner practical.
- Prepare rooms for guests. Facilitates sleeping arrangements and storage of personal items.
- Maintains overall cleanliness and safety of the shelter.
- Encouraging guests to complete assigned chores and assisting when needed.
- Perform regular room checks for safety and compliance.
- Receive and put away donations on your shift.
- Perform other duties as assigned.
- Complete all activity logs and incident reports in a timely manner.
- Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility.
Education and Experience:
- High School Diploma or G.E.D. required.
- Experience in the Human Services or related field preferred.
Knowledge, Skills, and Abilities:
*Possess a heart willing to help one of our most vulnerable populations, homeless men.
*Bi-Lingual in Spanish a plus.
- Ability to work in a fast paced environment. Ability to work well on a team. Must work well under pressure.
- Excellent customer service skills. Able & willing to properly de-escalate situations.
- Committed to working with the homeless and disconnected population.
- Must be flexible. Ability to multi-task.
- Ability to maintain confidentiality in all aspects of the work environment.
- Requires verbal and numerical intelligence.
- Basic computer knowledge.
- Must possess a high degree of common sense and decision making skills.
- Must be empathetic and caring.
Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening
- Work environment: An environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority. Use of phones, in person assistance, computer and other general office machinery.
Job Type: Part-time
Pay: From $14.20 per hour
Schedule:
- 8 hour shift
- Night shift
- Weekend availability
COVID-19 considerations:
Standard COVID protocols are in place when necessary.
Work Location: In person
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