GENERAL DESCRIPTION OF POSITION
This position's primary responsibility is to manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures for their assigned licensed private trade school campus. The Operations Manager will ensure safe and efficient operations. This position will enhance the operational procedure, systems, and principles in the areas of vocational training certification & credentialing programs by (1) identifying and developing employer partnerships for training programs (2) developing trained instructors who meet industry guidelines for specific certification/credential programs, (3) providing ongoing support and oversight of programs and instructors, (4) identifying and developing appropriate funding sources (i.e., grants, business partnerships, entrepreneurial ventures), (6) and providing extensive data management for both instructors and students enrolled into the programs.
The Operations Manager ensures logistics and supply needs are met for ongoing and implemented vocational training certification & credentialing programs for assigned campus. This position is expected to engage with employers within assigned region to be a workforce solution for job seekers and employers by being flexible and efficient in program offerings to meet the community's needs.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management. This position would assure first impressions of the assigned campus is held in the highest standard. This position will work closely with other Mission Services departments to provide the necessary wrap-around support to program participants and make referrals where appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.ManagesThe Academy operations at assigned campus to ensure appropriate staffing levels, stewardship of organizational resources, and to oversee the daily operations and communication of the assigned campus. Create and sustain student recruitment to ensure enrollment goals are met. This duty is performed weekly, about 30% of the time.
2.Report to and work closely with the Director of Academy and other administrative personnel in identifying new vocational certifications in accordance with labor market information and employer input. 30% daily
3. Develop standard operating procedures for each certification/credential program within assigned industries and uphold each individual involved to those standards, auditing regularly. 20% weekly
4.Train instructors to teach specific courses and/or to teach within a specific industry. 5% weekly
5. Provide supervision and oversight for all team members at assigned campus. 20% daily
6. Provide ongoing support and maintain relationships for programs, partnering agencies, and other
Goodwill employees or departments involved in training programs. 5% monthly
7. Monitor all instructors data input, auditing Goodwills case management system regularly for
accuracy of reporting. 10% weekly
8. Develop and maintain relations with employers, community organizations, and government agencies
to assess need, build partnerships, deliver employer-driven training programs and assess program
effectiveness. 10% monthly
9. Understand and execute awarded grants including planning, implementing, follow-up, attending
ongoing training and webinars for the identified grant, grant reporting, and data tracking, etc. 10%
weekly
10. Maintain a positive work atmosphere by acting and communicating in a professional manner with
customers, clients, co-workers, and management. 5% weekly
11. Assure the First Impression of the assigned campus is always pristine by ensuring the
cleanliness of the lobby, classrooms, hallways, bathrooms, and breakrooms. 5% daily
12. Conduct research and interpret regulations for industrial standards of vocational instructors; train
instructors in best practices for vocational training of adults. 5% monthly
13. Produce market analysis spreadsheets for labor market information regarding prospective
vocational certification offerings. 5% weekly
14. Develop training objectives, strategies, policies and programs. Direct the implementation of policies
and procedures related to various training and educational programs for employees of the
organization. 10% weekly
15. Perform any other related duties as required or assigned.

Job Qualifications Title

Qualifications

Job Qualifications

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required.
EDUCATION AND EXPERIENCE
Broad knowledge of such fields as accounting, marketing, business administration, finance, etc.
Equivalent to a four year college degree, plus 6 years related experience and/or training, and 4 years
related management experience, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively
present information and respond to questions from groups of managers, clients, customers, and the
general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,
percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and
proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to solve practical problems and deal with a variety of known variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or
diagram formats.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License and the ability to be insured by Goodwill's auto liability carrier
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
SOFTWARE SKILLS REQUIRED
Advanced: Contact Management, Presentation/PowerPoint
Intermediate: Spreadsheet, Word Processing/Typing, Database, Payroll Systems
Basic: Accounting, Alphanumeric Data Entry, Human Resources Systems
INITIATIVE AND INGENUITY
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee plans and arranges own
work, referring only unusual cases to supervisor.
PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner,
and/or sequence of performance of own work, in addition, the organization and delegation of work
operations for a group of employees engaged in widely diversified activities.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor
importance and also frequent opportunity for decision-making of major importance, either of which
would affect the work operations of medium organizational component and the organization's
clientele.
MENTAL DEMAND
Close mental demand. Operations requiring close and continuous attention for control of operations.
Operations requiring intermittent direct thinking to determine or select the most applicable way of
handling situations regarding the organization's administration and operations; also to determine or
select material and equipment where highly variable sequences are involved.
ANALYTICAL ABILITY / PROBLEM SOLVING
Moderately Directed. Activities covered by wide-ranging policies and courses of action, and generally
directed as to execution and review. High order of analytical, interpretive, and/or constructive thinking.
RESPONSIBILITY FOR WORK OF OTHERS
Carries out supervisory responsibilities in accordance with the organization's policies and applicable
laws. Responsibilities may include but not limited to interviewing, hiring and training employees;
planning, assigning and directing work; appraising performance, rewarding and disciplining employees;
addressing complaints and resolving problems.
Supervises a moderate size group (8-15) of employees, but possibly smaller if difficult, semi-technical
work, requiring considerable direction and assistance, is involved. Plan, direct and coordinate work,
make decisions, and perform personally the more difficult aspects of the same broad assignment.
Supervises the following departments: The Academy Assigned Campus
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Occasionally responsible for organization's property where carelessness, error, or misappropriation
would result in moderate damage or moderate monetary loss to the organization. The total value for
the above would range from $150,000 - $1,000,000.
ACCURACY
Probable errors would not likely be detected until they reached another department, office or patron,
and would then require considerable time and effort to correct the situation. Frequently, possibility of
error that would affect the organization's prestige and relationship with the public to a limited extent,
but where succeeding operations or supervision would normally preclude the possibility of a serious
situation arising as a result of the error or decision.
ACCOUNTABILITY
FREEDOM TO ACT
Directed. Freedom to complete duties as defined by wide-ranging policies and precedents with mid
to upper-level managerial oversight.
ANNUAL MONETARY IMPACT
The amount of annual dollars generated based on the job's essential duties / responsibilities.
Examples would include direct dollar generation, departmental budget, proper handling of
organization funds, expense control, savings from new techniques or reduction in manpower.
Small. Job creates a monetary impact for the organization from $100,000 to $1mm.
IMPACT ON END RESULTS
Moderate impact. Job has a definite impact on the organization's end results. Participates with
others in taking action for a department and/or total organization.
PUBLIC CONTACT
Regular contacts with patrons where the contacts are initiated by the employee. Involves both
furnishing and obtaining information and, also, attempting to influence the decisions of those persons
contacted. Contacts of considerable importance and of such nature, that failure to exercise proper
judgment may result in important tangible or intangible losses to the organization.
EMPLOYEE CONTACT
Contacts of considerable importance within the department or office, such as those required in
coordination of effort, or frequent contacts with other departments or offices, generally in normal
course of performing duties. Requires tact in discussing problems and presenting data and making
recommendations, but responsibility for action and decision reverts to others.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Occasional use of highly complex machines and equipment; specialized or advanced software
programs.
WORKING CONDITIONS
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as
noise, intermittent standing, walking; and pushing, carrying, or lifting. May involve some travel and/or
work is at times, in the evening or during the night hours.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an
employee encounters while performing essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is occasionally exposed to work near moving
mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for
varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is regularly required to stand, walk, sit, talk or
hear. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up
to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; and
color vision.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Little Rock, AR 72209: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.