This is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management and engagement of newly hired Package Handlers. The Operations Engagement Manager will also oversee the administration of employee scheduling systems.

Essential Functions

Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives • Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity • Plans, organizes, staffs, directs and controls specific day-to-day operations • Follows up with absent Package Handlers to discuss attendance issues and prepare termination if necessary • Prepares H-036s and counsels Ops Managers on how to present forms to Package Handlers • Mentors newly hired Package Handlers for first 30 days, acting as an resource for any questions, first aid incidents, injuries, or additional training that need to be addressed. • Assists in conducting or attending orientation, 30 day graduation and benefits education training. • Works with admin on a daily basis to review on any questions or concerns Package Handlers may have in first 30 days of training • Conducts presort meetings with trainers on a daily basis as well as presort and post-sort meetings with new hires in their first week • Advises and validates proper training processes and procedures and ensure graduated workload is consistently followed. Also ensuring required safety training compliance is met. • Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable) • Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results • Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis • Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters • Participates in the development of and responsible for administering company safety strategies and programs • Investigates, resolves and/or escalates customer service issues, as appropriate • Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety • Mentors and develops critical skill sets for new and/or less-experienced Operations Managers • Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner

Minimum Education

• High school diploma or GED required; Bachelor’s degree preferred.

Minimum Experience

• Six (6) months experience in the following areas: package handler at FedEx Ground, working in a fulfillment center, warehouse, dock, or stockroom, or supervisory experience. Certification program in related area, Associate's Degree or Bachelor's Degree (in lieu of experience).

Required Skills, Abilities and / or Licensure

• Ability to inspire a shared vision and empower and motivate a team • Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups • Proven ability to apply sound business judgment to establish and accomplish goals • Verbal and written communication skills necessary to communicate with various audience levels and group sizes • Ability to effectively provide employees instruction on process and practice • Ability to read, interpret and draw conclusions from numerical data and written information • Software skills, including use of Microsoft Office software and web-based applications • Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications • Ability to mentor, coach and act as a knowledge resource to other employees.

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce