Operations Associate Job at Securian Financial Group
Job Description Overview:
In Force Operations is an exciting division that aligns with our corporate efficiency goals. This includes streamlining workflows and providing excellent customer service that meets or exceeds our customers’ expectations.
We’re looking for an individual who is flexible, positive, and enthusiastic. And ideal candidate is a self-starter who enjoys a fast-paced environment, thrives on problem solving and is a multi-tasker. In this role you would mentor and develop talent in others while responsible for daily production.
We’re looking for an individual who is flexible, positive, and enthusiastic. And ideal candidate is a self-starter who enjoys a fast-paced environment, thrives on problem solving and is a multi-tasker. In this role you would mentor and develop talent in others while responsible for daily production.
Position Summary:
- Work direct team, including digital workers to complete all tasks within tight deadlines according to PGs, established procedures and all audit or compliance requirements. This will include quality assurance, reporting, coaching and other duties.
- Be an active owner/subject matter expert (SME) for team Bot processes and other projects that have a significant impact to the team.
- Collaborate with internal resources to resolve discrepancies. Then analyze what is discovered to create efficiencies and/or ‘go forward’ solutions.
- Perform the highest complexity tasks within stated quality and turnaround time standards or performance guarantees (PGs).
Qualifications:
- Organization, planning and ability to prioritize competing tasks. Pivot as needed.
- Strong attention to detail to ensure accuracy in creating system records and researching problems.
- Communicate effectively by adapting to your audience, actively listening, and applying those skills both verbally and in written documentation.
- Ability to apply good judgment and think critically.
- Take pride and ownership in everything you do.
- Ability to work effectively and be productive both individually and in a team environment.
- Professionalism combined with ability to remain resilient and recover quickly from setbacks.
- Champions the success of others; strong internal and external customer focus.
- Be a leader of change by developing new ideas, processes, or procedures.
Physical job requirements:
- Ability to utilize keyboard, mouse and computer for up to 8 hours per day
- Ability to work at least 40 hours per week
- Ability to utilize telephone for up to 8 hours per day
- Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper)
The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs.
Securian Financial has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition:
- Generous paid time off. We want you to take time off for whatever matters most to you!
- Tuition reimbursement program. We value continuous learning at Securian!
- Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future.
- Continuous opportunities for new challenges.
- Variety of health plan options as well as dental and vision plans.
- Paid maternity/paternity leaves.
Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at EmployeeRelations@securian.com.
To view our privacy statement click
here
To view our legal statement click
here
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.