Operating Risk Amended Return Representative Job at Paychex
$21.35 - $33.98 an hour
Overview:
Compensation: In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $21.35-$33.98/hr. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Provides internal and external customer service and communication with timely research and preparation of amended payroll tax returns to ensure client's corrected federal, state, and local filings are filed accurately. Communicates with clients regarding funds required to be paid late or refunded as a result of amended payroll tax returns and confirms fees when necessary.
Responsibilities:
- Prepares and files amended tax returns for current and previous years using specific tax forms as requested via the OP0099 to balance clients’ federal, state, and local accounts. Utilizes multiple systems to ensure accuracy and compliance, as needed, to include 1099 ETC, Bloomberg BNA, Core Advanced, Preview, Taxpay, and others as necessary. Researches and resolves client, field, and system problems to ensure accurate corrections to payroll reports and tax returns.
- Researches penalty issues in a timely manner to determine root cause on various platforms, including SurePayroll, Advantage, and Paychex. Uses this information to determine most appropriate means of penalty resolution. Provides research and response to penalty issues to client and field personnel if applicable. Applies judgment to determine the appropriate steps for resolving all issues. Actively identifies and participates in penalty prevention enhancements and makes prevention recommendations to leadership to drive systemic changes.
- Determines billing fees/revenue associated with preparation of amended return to ensure standardized and consistent billing is achieved. Identifies when a requested billing exception is appropriate and seeks input from managers on sensitive issues. Meets revenue initiative and goals as set by management. Communicates and responds directly with the clients regarding billing fees, filing of tax returns, and collections and payments that are associated with the preparation of amended returns to keep clients informed of required actions and promote consistent and excelled customer service.
- Identifies root cause to assist in trend analysis and processing efficiencies. Recommends process improvements and efficiencies to increase revenue or productivity. Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote Paychex' quality service image. Maintains knowledge of changes in various product offerings, regulatory changes, policy changes, and industry developments.
- Assists in regular review of programs and systems and initiates requests for enhancements to improve efficiency. Assists in regular review of documentation to ensure accuracy of updates/revisions. Provides support and training to team members.
- Associate's Degree in Business, Finance, or related discipline - Preferred
- Experience in a customer service or customer contact environment, including problem resolution.
- 2 years of experience in Experience in one of the following areas - payroll processing, penalty resolution, or amended return processing.
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