Mid-Shift & Weekends Engineer - Long-term opportunity

Full-Time - must be available to work Saturday/Sunday

The Role

• This role will provide IT Helpdesk support to ensure that staff are supported when the administrative offices are closed.
• This position handles the reactive support issues that come into the IT Helpdesk queue during the shift and provides excellent IT service to staff and guests.
• Implementation of proactive technology solutions through design, research, and deployment is also expected.
• The applicant should be versed in current cyber security approaches, cloud infrastructures, Azure Active Directory and on-premises AD, Office 365 platforms and related enterprise tools.
• This role requires initiative and excellent self-management skills.
• Communication and interpersonal skills are critical in this role. This includes writing documentation, coordinating within the team and across departments, presenting technical solutions and managing end-user expectations.
• Must work well in a production-oriented environment and have the ability to manage mission- critical and time-sensitive situations around live events.

The Responsibility

• Monitor the IT Helpdesk support queue and assist staff as needed with their technology questions and issues
• Research, design, build, and support technology solutions
• SharePoint design and administration using Microsoft power apps such as BI and Flow
• Azure AD and O365 administration including any related productivity cloud applications
• VoIP and video conferencing support
• Routine network support
• Mobile device management and administration
• Ensure department policies and procedures are followed

The requirements and skills

• Communication and problem-solving skills
• At least 5 years minimum, in an enterprise technical role or IT support position BA/BS degree or equivalent work experience

Expertise in:

• Full project lifecycle and all its phases Scripting (PowerShell, Python, etc)
• SharePoint and related power tools and plugins
• Microsoft Azure AD
• O365 platform including Flow and Power BI
• Multifactor Authentication techniques (SSO, OAuth, etc.) Microsoft licensing model
• Apple and Windows OS
• Enterprise Video Conference and Collaboration (Webex, Zoom, Skype for Business)
• Agent based remote support tools

Knowledgeable in:

• Software as a Service, Infrastructure as a Service, Platform as a Service Zendesk
• Adobe Creative Cloud applications
• VoIP systems
• Enterprise network environments including Wi-Fi and Mobile Enterprise A/V including Crestron
• Point of Sale systems

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.
• “Except where prohibited by law, many employees and contractors of F2OnSite are required to obtain a Covid-19 vaccine, and new hires will be required to provide proof they have done so, or obtain an exemption or deferral based on a valid religious or medical reason, prior to beginning employment.”

F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall! We are looking for the best and brightest technical talent to work in the field for our customers! We Are the “Boots on the Ground” for our customers! Our tag line of “Relax, we got this!” is not just marketing: it is the reality of who we are as a company! Our Field Engineers are the heart of the company, and we care about your success!

What We Do - Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCD’s. We have hundreds of team members across the US who work Onsite at customer’s locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers, and POS systems. We close thousands of service calls each week and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Job Types: Full-time, Contract

Pay: From $35.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• What is your minimum and desired hourly rate requirement?
• To expedite your application, email your resume to debbie@f2onsite.com in word format with your salary range requirement minimum to desired. Please include the name of the position, location and your name in the subject line of the email. Please include your personal email. Thank you.
• Are you currently working?

Work Location: In person

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