Job Announcement

Job Title: Shelter Engagement Specialist (Shelter Staff)

Department: Social Services

Reports to: Shelter Manager

Hours: On-call, all shifts

Compensation: $17.50 - $18.56/hour, DOE

Location: East Portland

Want to help make a difference? Our Just Future (formerly known as Human Solutions) counters the forces that keep people and communities in poverty by building relationships and assets that create opportunity - today and for future generations.

We partnerwith people and communities impacted by poverty so they can achieve long-term housing and economic security. We invest in affordable housing and community assets that contribute to strong, inclusive neighborhoods. We advocatewith our community for policies and investments that expand housing and economic opportunity, eliminate wealth inequality and end poverty.

East Portland/East Multnomah County, Oregon is our home and the heart of our investments, advocacy and programs.

Our Just Future envisions vibrant, healthy neighborhoods where all people can share in the security, hopes and advantages of a thriving, supportive community.

Our Just Future operates as a nimble, financially strong organization driven by our passion, strategic goals and guiding principles.

Diversity, inclusion and equity are fundamental values for Our Just Future, both internally and externally. Our Just Future has an Anti-Oppression Diversity Committee, which serves as a sounding board for new internal policies and procedures to make sure that we’re taking into account diversity and inclusion. It also helps with diversity-related projects, such as coordinating staff diversity trainings and providing ongoing input into our equity work.

Our Just Future is working to end homelessness and poverty in our community because everyone deserves a safe place to call home.

SUMMARY
Provide staffing for the Family Center or Gresham Women's Shelter. The shelters are intended to provide a safe and warm space for homeless families and women and are designed to provide easy, low-barrier access for people who would otherwise be sleeping outdoors or in vehicles.

DUTIES & RESPONSIBILITIES

Essential

· Work with the Shelter Managers, Lead Staff, other Engagement Specialists, and volunteers to ensure that the shelters are safe and welcoming to a broad diversity of homeless families and women including people of all races, nationalities, languages, ages, abilities, gender, and families of all configurations.

· Provide basic intake and orientation to all new guests on a daily basis, including but not limited to reviewing Participant Agreements, drug and alcohol policies and emergency procedures.

· Provide ongoing services to all guests as detailed on their individualized service plans.

· Distribute food, blankets, bedding and other needed items in a fair and equitable manner to guests.

· Assist staff, volunteers, and community groups and help them to have a positive volunteer experience.

· Enforce shelter guidelines.

· Notify police, fire, emergency medical or other emergency personnel if warranted by events at shelters.

· Interact with guests, staff, and volunteers in a strengths-based, trauma-informed manner at all times.

· Maintain accurate, complete, up-to-date daily documentation of guests served and their basic demographic information. Enter data into ServicePoint (under supervision). Submit paperwork in a timely manner.

· Provide regular fire watch walk-throughs and record these on a form provided by the fire marshal.

· Record each shifts activity in each shelter’s log book.

· Develop and maintain positive relationships with guests and volunteers.

Secondary

· Meet with supervisor and participate in department staff meetings and monthly all staff trainings as scheduling permits.

· Assist each guests in obtaining information about agencies that may be able to help them access housing or other services.

· Refer households to other services provided by Our Just Future as appropriate, including but not limited to housing specialists, RentWell classes, other anti-poverty educational groups, the Day Shelter and domestic violence and employment support services.

· Other duties as assigned.

QUALIFICATIONS

The successful candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and abilities required.

Knowledge of:

· Social and economic issues creating poverty, working successfully with practices and techniques related to people with low income to achieve greater self- sufficiency.

· Community resources and agencies providing social services needed by the homeless population helpful but not required.

· Basic principles of confidentiality, crisis de-escalation, assertive engagement, and trauma-informed care.

Ability to:

· Deliver shelter services

· Communicate clearly and respectfully with shelter guests

· Empower and support homeless and low income persons in life choices and change

· Work cooperatively with volunteers and staff

· Develop and maintain productive working relationships within Our Just Future

· Be culturally sensitive to diverse client populations

· Prepare and maintain clear, accurate, complete and timely records

· Maintain strict confidentiality and professional boundaries with all households served

· Understand and follow complex written and oral instructions, guidelines and procedures

· Represent Our Just Future professionally, accurately and effectively

· Work independently and at the same time be a vital and contributing part of a team.

EDUCATION and/or EXPERIENCE

· At least one year experience in a social services and knowledge or awareness of low-income or homeless people and the issues facing them.

· Experience with crisis intervention and customer service.

· Any bi-lingual fluency preferred but not required.

· General computer, word processing and spreadsheet skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee frequently is required to stand; walk; sit; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

TO APPLY

Please send resume with cover letter and contact information for three professional references to: Tamara Holloway, Shelter Manager, via email the link provided. This position is open until filled. Please no phone calls.

Work Remotely

• No

Job Type: Part-time

Pay: $18.54 - $21.56 per hour

Benefits:

• 401(k)
• Flexible schedule

Schedule:

• 10 hour shift

Experience:

• social services: 1 year (Required)

Work Location: One location

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