Summary:

Provide clerical and administrative support to the Operations and HR departments. Work with assigned staff members to ensure that all assigned administrative functions are handled in a timely and efficient manner. Responsible for assisting with basic office and front desk tasks in order to meet the operational needs of the office. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

Essential Functions and Responsibilities:

• Perform general administrative office duties, including but not limited to: scheduling meetings, creating agendas, taking minutes, and creating forms and other documents
• Interact with all operational and support departmental staff in a courteous, appropriate manner
• Assist the Operations Management team with administrative duties, as assigned
• Assist with the day to day operations of the front counter to ensure prompt and appropriate guest service is provided to all guests; take appropriate actions during busy times
• Provide coverage for both the Employment Center desk and the Front Desk as needed
• Answer, screen, and transfer multi-line telephone calls in the Employment Center and Front Desk while providing coverage
• Organize, file, and maintain HR paperwork and team member files in accordance with company policy
• Maintain confidentiality regarding the company, products, and team member information
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding customer service in a timely manner to both guests and fellow team members
• Perform other duties as assigned

Qualifications

• Minimum 6 months of experience running day to day operations of a business office environment preferred
• Must have the ability to work independently, be detail-oriented and able to meet demanding deadlines
• Proficiency with Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Strong organizational skills
• Must have interpersonal skills
• Ability to maintain confidentiality of sensitive information
• Strong analytical skills, including data analysis and problem solving
• Passion to learn and accept change on a continual basis
• Strong ability to multi-task
• At least 21 years of age
• Ability to communicate effectively in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Gaming Registration

Physical Requirements

• Occasionally push and/or pull up to 20 lbs.
• Occasionally lift and/or carry up to 20 lbs. at floor, knee, and waist levels
• Occasional standing
• Frequent walking
• Constant use of hearing and vision, sitting, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoors

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.