Community Coordinator – NCCARES360

JOB DESCRIPTION

Reporting to the Chief Operating Officer, the Community Care Coordinator (CCC) is responsible for managing, developing, and growing the NCCARE360 Triad Network. The CCC does this by facilitating connections between existing network partners, out of network resources, and community stakeholders utilizing a collective impact, community of practice model. The CCC is responsible for maintaining and strengthening existing relationships, identifying, and recruiting new resources, growing community awareness of NCCARE and providing leadership and technical assistance to local Community of Practice. The CCC plans, tracks, and implements community engagement activities such as training, education, outreach, provider fairs and the annual NCCARE360 In-progress Review. Monitors, interprets, and reports Network performance indicators. Provides leadership and guidance to the Community Partner Liaisons.

PRIMARY RESPONSIBILITIES

• Develop and empower a culture of collective impact and community of practice in the community by engaging and leveraging existing community collective initiatives.
• Engage with existing network partners to enhance working relationship, and identify and remove inactive providers from network.
• Identify and recruit meaningful new resources to help fill gaps in coverage (service area and geographic).
• Develop time-based provider engagement strategy, to include tracking and reporting.
• Facilitate positive and supportive service delivery and feedback from a strengths-based person-centered model within the NCCARE360 Triad Network.
• Participates in staff meetings, training programs, and NCCARE regional meetings to foster and facilitate a collaborative work environment amongst a multi-disciplinary team as required.
• Excellent written, oral, and public speaking skills with the ability to interact well with the public and clearly articulate NCCARE360 mission.

ADDITIONAL RESPONSIBILITIES

• Data Systems Management: Strong Problem solving and Analytical skills.
• Seeks supervision and takes initiative in process improvement and sustainability strategies.
• Valid driver’s license and access to reasonable transportation.

QUALIFICATIONS

• Professional experience in case management or care coordination in the field of human services is required.
• Bachelor’s degree preferred or equal relevant experience.
• Excellent written and oral communication skills.
• Proven ability to perform in a high-paced changing environment.
• High learning agility: demonstrated ability to learn and apply basic concepts in new situations.
• Organizational Skills: self-motivated, self-organized, attention to detail, ability to multi-task, meet deadlines, keep schedules, set priorities, and follow up in a timely manner.
• Proven ability to collaborate and work in a team environment as well as work independently and make sound decisions.
• Proficiency in working with a web-based environment: MS Outlook, Word, Excel, and internal technology platform.
• Proven ability to build strong partnerships and establish rapport with fellow employees, clients, and service providers; ability to engage others in a way that creates possibility through openness, curiosity, unconditional positive regard, creative collaboration, and problem solving.
• Proven ability to understand and adhere to field of practice code of ethics, with strong emphasis on boundaries, confidentiality, and cultural diversity.
• Other duties as assigned.

Job Type: Full-time

Pay: $40,230.00 - $44,500.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Greensboro, NC 27408: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Public speaking: 1 year (Required)
• Microsoft Excel: 1 year (Required)

Work Location: One location

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