About KIND:

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. Since 2008, KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 700 law firms, corporate legal departments, law schools, and bar associations across the country.

KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care, and other comprehensive services.

To address the root causes of child migration from Central America and strengthen protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.

KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.

Position Summary:

KIND’s Microsoft 365 Administrator will provide in depth support, development, and maintenance for all Microsoft Office 365 areas such as mail configuration, collaboration tools, deployment features, and cloud security.

The Microsoft 365 Administrator must possess strong problem-solving, analytical and deep technical skills in support of KIND’s systems leveraging all aspects of Microsoft 365 tools. The incumbent will report to the Sr. Director of Enterprise Technology Solutions.

This position is remote and can be based in any of the following KIND registered locations: Alabama, Arizona, California, Colorado, Connecticut, Delaware, D.C, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and Washington.

Essential Functions:

• Champions the use of Microsoft 365 services as appropriate to support KIND staff and organizational initiatives.
• Manages and monitors Microsoft 365 services, including system outages.
• Administers and supports Microsoft 365 services, including Azure and Azure Active Directory, and Exchange Online services and policies.
• Contributes to the design, implementation, and maintenance of KIND’s infrastructure architecture.
• Implements and maintains Enterprise Application integration, including but not limited to Single Sign-On.
• Contributes to the development of data retention policy and manages the Microsoft 365’s DLP configuration accordingly.
• Monitors, manages and maintains Cisco Meraki network.
• Administers and manages all aspects of Microsoft Intune, Teams, and SharePoint.
• Works with the Enterprise Technology Solutions group to administer, manage, and maintain Microsoft Defender for Office, Defender for Endpoint, and associated security policies.
• Participates in security incident analysis and remediation.
• Assists with the adoption of new Microsoft 365 solutions and processes, including the creation of training materials and other documentation.
• Participates in gathering and analysis of business requirements for new software and enterprise applications.
• Manages and maintains software licenses.
• Acts as mentor for junior staff.
• Other duties as assigned.

Qualifications and Requirements:

• Bachelor’s Degree in Information Technology or equivalent work experience.
• Excellent written and oral communication skills in English.
• Must be fluent in English.
• Minimum of 5 years’ experience in Microsoft 365 administration.
• Minimum of 5 years’ experience with Azure Active Directory, Exchange Online and Microsoft Intune.
• Experience and proficiency with Microsoft Autopilot, Microsoft Power Automate and PowerShell.
• Experience with data retention, and backup and recovery policies and procedures.
• Microsoft certifications are a plus.
• Exceptional interpersonal, oral, and written communication skills.
• Advanced knowledge of Windows operating systems.
• Excellent organizational skills with the ability to work collaboratively on multiple projects in a deadline-oriented environment.
• Ability to prioritize assigned tasks and effectively contribute to group prioritization.
• Ability to work effectively with people of diverse backgrounds, lived experiences, and communication styles.
• Committed to prioritizing diversity, equity, and inclusion as well as embracing transparency and authenticity in daily work life.
• Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children’s wellbeing and rights.
• Showing the ability to multi-task and work with a sense of urgency in a dynamic, fast paced environment.
• Committed to practicing and supporting wellbeing and a work-home life balance.
• Experience working and communicating in a remote environment.

Salary Range: $64,000 - $80,000, depending on experience.

KIND requires all staff be COVID vaccinated with the exception of those who have medical or religious beliefs exemptions.

Application Instructions:

Please be advised that an employment application will need to be submitted along with your resume and cover letter, in order to be considered for the desired role.

KIND has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.

Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.