Location: Arlington Heights
Office: Internal Services
Department: Enterprise Client Services

Job Description:
Under the direction of the Section Manager, IT Service Delivery or designee, is responsible for providing IT customer service support to the systems users both on-site and remotely; providing support for all corporate computer assets including installation, modification, and repairs to microcomputer hardware and software systems; providing technical assistance and training for system users and determining required software and hardware in conjunction with end users at the nine Pace divisions, paratransit office, Headquarters, and approximately 25 remote contractor locations; formulating, developing, maintaining and implementing standards for network PC/MAC images, applications, wiring, security, and location of hardware; supporting telecommunication issues; maintaining asset inventory control; supporting, training, and troubleshooting network hardware, software, operating systems and platforms, customized applications, and fuel distribution systems; and performing other duties as assigned or required. Must be flexible with work hours including occasional evenings and weekends. This position is on call 24/7/365. Local travel is required.

Qualifications:
Must have a high school diploma, a valid driver's license with a safe driving record, and at least three years of actual intense work experience in a Windows local area network environment, bachelor's degree in Information Technology or relevant discipline and five years previous experience is preferred. Must have hardware assembly and disassembly experience, as well as working knowledge of microcomputer and network configurations. Must have experience in microcomputer application programming and experience with Active Directory including user creation, groups, and organizational units. Must be able to install, configure, and upgrade microcomputers and related.

Pace is an Equal Opportunity Employer