Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C. is looking for a Membership & Operations Coordinator to join our Association Management Unit in our Washington D.C. office. The Membership and Operations Coordinator plays an integral role in supporting and guiding the nonprofit volunteers and members from our client organizations.

What You Will Do...

• Build and sustain strong client relations through attentive detail in handling certification requests and volunteer interaction
• Provide administrative and project support to the client and staff team, including database maintenance and reporting
• You will take ownership of all things membership, including recruitment, retention, renewals, communications, and reporting
• Serve as staff liaison to client member committees
• Coordinate and maintain financial projects, application payments, product purchases, and AP/AR
• Write and produce content for emails, e-newsletters, social media, and other electronic communications
• Maintain and update areas of the association website with current information, benefits, certification programs, etc.
• Assist with the preparation of board meetings and exhibiting at conferences

This Role Might Be for You If…

• You demonstrate exceptional customer service skills
• You exhibit strong written and verbal communication skills, with excellent attention to detail
• You have strong skills in time management and organization
• You display the ability to both work independently and as part of a team
• You wish to take ownership of important projects and build your skills across multiple aspects of nonprofit association management
• You aspire to an eventual senior leadership role managing nonprofit associations
• You have a demonstrated history of handling multiple tasks simultaneously and the ability to prioritize a heavy workload

Basic Qualifications

• Bachelor’s degree from an accredited four-year institution
• 3-5 years of relevant professional experience, including customer service and/or administrative support experience
• Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• You have the ability to travel 10%

Preferred Qualifications

• Experience in a nonprofit and/or association environment
• Database management experience is a plus
• HTML experience and/or managing website content a plus
• Web editing experience (Dreamweaver or HTML experience) is a plus

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine, and hardworking colleagues, you will build meaningful, deep, and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Equal Employment Opportunity

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other protected status designated by federal, state, or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon the successful completion of a reference and background investigation based on the position.