Member Service Representative Job at Merrimack Valley YMCA
Member Services Representatives are responsible for providing all Membership Services such as sales, renewals, updates, and inquiries. This position is weighed heavily in human relations and excellent customer service. By conducting themselves in a caring, responsible, honest and respectful manner, the Member Services Representative is a role model for staff, members, volunteers and program participants.
- Keep safety as a first priority. Emphasize personal safety and emotional well-being with staff, volunteers, members and program participants.
- Know Member Service Representative Responsibilities as outlined in the emergency procedures section of the Communication binder.
- Maintain a neat and orderly work area maximizing efficiency and work output and ensure staff does the same.
- Takes active part in team building and general morale.
- Report all accidents/unusual incidents immediately and assists with necessary documentation
- Performs other duties as required by supervisor, remains flexible.
- Assist in telephone contact with current members, new members and potential members on an ongoing basis.
- Maintain good communication with other Staff, Managers, Directors and Supervisors.
- Follow dress code guidelines during each shift.
Job Segments
Maintain a thorough knowledge of all YMCA programs, membership categories and Membership options.
Utilize good sales techniques to promote programs and memberships to the public in order to produce membership and program sales.
Provide general information on membership and programs for all members, program participants and potential members in a professional and courteous manner in person and/or via phone.
Maintain regular communication with co-workers, supervisor and other Directors.
Education/Know How
- Must be at least 18 years of age.
- Customer service experience or equivalent.
- Computer skills necessary.
- Experience handling multiple phone-lines preferred.
- Previous cash-handling experience.
- Bilingual (English/Spanish) preferred but not required
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Lawrence, MA 01840: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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