Welcome to Seabrook Island Club! If you’re looking for growth and development, competitive compensation and benefits, and a fun place to work or grow your career, you’ve come to the right place! Seabrook Island Club is located on beautiful Seabrook Island, just south of historic downtown Charleston. We are always on the lookout for new talent to add to our team. With 2 championship golf courses, 15 tennis courts, two pickleball courts, indoor and outdoor dining venues, banquet and event operations, along with support and administrative positions, there’s something at Seabrook for everyone! We offer a variety of full time, part time, year-round and seasonal employment opportunities.

Permanent Full-Time employees enjoy the following additional benefits:

• Holiday BONUS
• 4 Weeks of Paid Time Off
• Reimbursement towards continuing education
• Holiday Pay
• Medical, Dental and Supplemental Health Benefits
• 401k

Does Seabrook look like the right place for you, but you would need to relocate to the Charleston area? Our Soft-Landing Program is perfect for you! The Soft-Landing Program includes:

• Reimbursement of relocation expenses of up to $1,000.
• Reimbursement of housing costs (rent or mortgage) up to $500/month for your first 3 months.

Position Description:

The Member Experience Director is responsible for providing an elevated experience for Seabrook Island Club Members. Responsible for increasing participation and engagement through relevant programs, events, and experiences for the Members and guests at the Club. This position reports to the Club General Manager/COO.

Essential Job Functions:

• Responsible for the yearly strategy of tiered events at the Club. Strategy to be built on quantitative member data, and qualitative feedback and should ladder up to the overall brand vision
• Be the catalyst that inspires and champions the ideation of all social calendar ideas, as well as a driver in the creation of events for F&B, Social, Networking, etc.
• Develop and ensure execution of relevant and engaging Member events and experiences specific to demographics, interests, and meeting the elevated experience Member’s expect.
• Responsible for consistently gathering actionable Member feedback to evolve reoccurring events and inform future strategies. Successfully track, communicate, and report key KPIs for each Member event to ensure elevated and optimized programming as well as pre-and post-event P&L for all events
• Work with Membership Team to develop and execute New Member Welcome
• Communicate to Members consistently and concisely via all channels (in-person, email, social media, etc.)
• Market, promote, and advertise Member events and programs through social media, email, newsletters, and print collateral displayed around the Club
• Member Management– Champion the engagement and retention strategy for the overall Member journey

Education: Bachelor’s Degree. Educational concentration in hospitality management, business, communications, journalism, public relations, or recreation

Experience: Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations.

• Prefer experience in one or more of the following: membership associations, events, hospitality, sales, relationship management, marketing, food beverage operations, customer service, and/or fundraising
• Experience with creating and implementing strategies that drive revenue and club usage
• Data and analytical thinker that leads strategy-based initiatives
• Prior experience in leading teams or projects to successful outcomes is preferred

Skills:

• High energy, outgoing personality, and strong communicator
• Organizational and time management skills with attention to detail
• Strong technical literacy with the ability to work in multiple systems
• Knowledge of Canva, Adobe Creative, Linktr.ee, Hoot Suite, MS Office Suite preferred

Typical Physical Demands: Requires sitting, standing, bending and reaching. May require some lifting of up to 50 pounds. Requires manual dexterity sufficient to operate standard office machinery. Requires normal range of hearing and vision.