Medical Office Assistant Job at Allied Digestive Health
Medical Receptionist / Call Center
Summary:
Under the direction of the Practice Administrator, the Medical Receptionist / Call Center 1 provides assistance to patients by scheduling appointments, resolving patient issues, obtaining payments and insurance information by phone or in person. This position provides clerical and data entry support to the Care Center, requires a positive approach, ability to multi-task, flexibility and a keen understanding of policies and procedures.
Essential Responsibilities:
· Liaison between the patient and physician
· While handling a high call volume, greet patients in a pleasant, polite and professional manner. Triage calls appropriately and acts as an information source for patients and internal personnel.
· Register new patients, schedule/cancel appointments. Obtain accurate information.
Handles medications refills as instructed by the physicians and obtains prior authorizations as needed.
· Performs all duties as required.
Essential Skills:
· Comfortable multi-tasking with a sharp attention to detail
· Demonstrates exemplary customer service skills
· Excellent interpersonal skills with a strong ability to remain cordial throughout the workday as well as to maintain patience under pressure
· Excellent verbal and written communication skills
· Computer skills: data entry. Ability to be trained on electronic medical records systems (EMR’s)
· Demonstrates strong time management and organization skills
· Must be able to exercise discretion, diplomacy and tact in patient and staff interaction
Education and Experience Requirements:
High School Graduate / GED. Prior medical office experience preferred, but will train qualified candidates.
Work Environment:
This job operates in a professional medical office environment working Monday through Friday for 36 hours per week, although the schedule may vary depending on the needs of the Practice.
Job Type: Full-time
Healthcare setting:
- Medical office
Medical specialties:
- Gastroenterology
Schedule:
- 8 hour shift
- No weekends
Ability to commute/relocate:
- Englishtown, NJ 07726: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: One location
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