Growth potential! Join our team of professionals and experience a collaborative and supportive team environment!

Position Purpose

The Medical Insurance Collectors assist the Patient Financial Services Department work with third parties to ensure timely receipt, processing, and payment of outstanding accounts. Promotes stellar customer service.

Benefits

We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities:

• Exceptional Colleagues
• Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability
• Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding
• Health and Well-Being
• Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability
• Generous Paid Leave Accruals and PTO Cash Out Opportunities
• 403b Pension Plan with Employer Contributions
• Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program
• Employee Identity Theft Protection
• On-site daycare exclusive to our employees’ children of all ages
• Employer Paid Employee Wellness Center Membership with fitness classes, personal training, indoor pool, racquetball, and basketball courts
• Career Growth and Development
• Tuition Reimbursement/Scholarships for full-time employees
• As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program
• So much more!

Hours/Shift Full Time/Days (On Site - Not Remote)

Key Responsibilities

• Completes timely follow-up on accounts, resolves denials and/or prepares related correspondence.
• Assists in process improvement to bring about greater claim resolution.
• Appropriately works the accounts receivable and denials using the collection tool and policies and procedures to achieve set goals.
• Posts adjustments for appropriate account reconciliation and resolution.
• Understands contracts and payer specific guidelines in order to ensure timely follow up to avoid untimely denials and delays in cash flow.
• Maintains and facilitates communication within the business and clinical divisions.
• Responds professionally and within appropriate time frames to telephone, e-mail, and task inquiries.
• Participates in business division meetings, performance improvement activities and committees as assigned. Utilizes Issues Log when necessary.

Qualifications

• Education: High school diploma or equivalent
• Experience: Six months or more of progressive work experience required
• Skills, Knowledge and Abilities:
  • Level 1 Qualifications: Ability to communicate effectively with others, to manage multiple priorities and tasks, to maintain attention to detail; knowledge of and ability to use computer hardware and software applications. Knowledge of coding rules and guidelines and able to appropriately interpret EOBs
  • Level 2 Qualifications: In addition to above qualifications, a Level 2 Insurance Collector must have completed Core and Specialty Training
• Preferences: One year hospital or clinic collection experience is preferred

Employee must be capable of consistently reaching and/or working above and below shoulder level; sitting at computer terminal 90% of time per day; walking or on feet 10% of time per day with frequent bending, squatting, kneeling, standing; communicating using telephone.