YOU MAKE A DIFFERENCE AT FIRST CHOICE HEALTH CENTERS, a federally qualified health center that provides access to care and breaks down barriers.

The Medical Front Desk Receptionist serves as the primary point of patient contact with First Choice Health Centers. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through registration, answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying insurance and collection of patient balances.

Schedule: This is a full time, 40 hour per week Day Shift position.

Primary Accountabilities and Tasks:

• Answers all incoming in a timely manner
• Schedules patients
• Obtains required information
• Check messages at beginning of day
• Check voice mail and return message(s) by end of day.
• Make same day appointment for pediatricians and sick patients
• Refer to phone triage list for calls referred to RN/Provider
• Ensure messages are taken in EMR
• Sets up appointment with appropriate provider according to policy
• Accommodate requests for specific providers if circumstances permit
• Complies with all infection control policies and procedures outlined by the organization in accordance with professional, state, and federal guidelines.

**Bilingual Spanish/English is desired.

• Flexibility to travel to other site locations (Vernon, Manchester, East Hartford) as needed.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

COVID-19 considerations:
Employees of First Choice Health Centers must be vaccinated against COVID -19. Certain exemptions may apply.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Language:

• both English and Spanish (Required)

Work Location: One location

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