Join us to make a significant difference in the lives of pets, clients, and our amazing staff!

Summit Veterinary Referral Center is a multi-specialty and emergency veterinary hospital located in Tacoma, WA. We provide 24-hour emergency and critical care as well as cardiology, internal medicine, oncology, ophthalmology, neurology, radiology, and surgery services. Summit operates one of the largest veterinary emergency and critical care services in region. As a tertiary referral hospital, Summit is the most-capable ICU in the South Sound, and we care for the region’s most critical and complicated patients.

We are looking for an individual to join our team as our Manager of Emergency and Critical Care to provide expanded leadership and support to our growing emergency team. Come make a significant difference in the lives of people and animals.

The Manager of Emergency and Critical Care reports directly to our Hospital Director and will partner with other members of the hospital’s leadership team.

Responsibilities

• Lead Summit’s Emergency and Critical Care (ECC) service including all day-to-day operations, staffing needs and business performance objectives.
• Work closely with the Medical Directors and Assistant ER Managers to provide exceptional medical outcomes, rewarding employment opportunities and high-performance business results.
• Provide direct supervision for Assistant ER Managers and service staff.
• Build a strong team culture focused on pride, recognition, support, mentorship and unity in purpose.
• Recruit, interview, and hire for the ECC team as needed to meet staffing goals.
• Lead the training and development of the ECC team to provide excellent triage and medical care capabilities.
• Oversee scheduling of the ECC team staff in conjunction with Doctor schedules.
• Consistently drive improvements in service performance including but not limited to, staff engagement, client satisfaction, successful medical outcomes, retention, financial efficiency and regulatory compliance.
• Complete and deliver performance evaluations for ECC team as necessary.
• Oversee all medical inventory and equipment needs for ECC team in partnership with hospital support services.
• Oversee periodic inventory for ECC service.
• Receive and investigate patient care complaints in conjunction with the Client Services Manager, ER Medical Director and Hospital Director and respond as needed.
• Ensure that patient services comply with all applicable federal and state laws, regulations, and requirements.
• Meet budgetary goals for service.
• Work closely with Human Resources team to support all areas of support staff needs.
• Represent the ECC service amongst the management team and facilitate service integration, and collaboration across all other service lines.
• Oversee all department level communication and updates.
• Work closely with Client Services Manager to meet the ongoing needs of the ER service, Clients and hospital in general.
• Create and revise protocols and policies as necessary in conjunction with the management and leadership teams.
• Maintain optimal ECC staff capabilities across all days and times as needed to meet business needs.
• Facilitate ongoing growth, training, advancement and career development goals for all service staff.
• Lead the shaping and planning of the ECC service to meet future growth outcomes.

Requirements

• College degree preferred. CVPM, LVT, CVT or other veterinary certifications given preference.
• Minimum of three (3) years management experience directly supervising 20 staff or more. Veterinary experience preferred but not required.
• Must possess excellent written and oral communication skills, exhibit leadership and organizational confidence, and the ability to present material to large and small groups.
• Ability to maintain a harmonious, constructive, and respectful relationship with those contacted in the course of work of all skill levels.
• Can express ideas well leading to strong buy-in and alignment with others.
• Solid working knowledge of budgeting, sales, business development, and strategic planning.
• Strong understanding of recruiting, hiring, onboarding, training, and staff leadership practices.
• To perform this job successfully, the right candidate should have good knowledge of Microsoft Office products such as word processing and spreadsheet software. It will also be necessary to become proficient in the use of the practice management software and scheduling software.
• Must be able to work across all days of the week as needed.

Personal characteristics, skills and abilities:

• Strong belief in the human-animal bond and the value of animal life.
• Self-driven leader who takes initiative, follows through on commitments and adapts to changing circumstances.
• Understands emotions, needs, and concerns of other people; can pick up on emotional cues well.
• Skilled in developing and maintaining good relationships, working well in teams and managing conflict.
• Ability to inspire and influence others, build consensus and engage team members at all levels.
• Leads by example in all aspects of professional life.
• Able to effectively navigate stressful situations and maintain calm under pressure.
• Ability to problem solve effectively by determining route cause of issues and implementing necessary changes.
• Comfort working in a fast-paced environment.

Physical Requirements:

• Able to be active, sitting, walking, standing, climbing stairs, bending and kneeling as needed.
• Able to work in low to moderate noise, including animal noises.
• Able to work well under pressure
• Must be able to work on feet
• Exposures to supplies commonly used in a hospital setting such as anesthetic gases and x-ray irradiation within appropriate OSHA standards