Manager, Inside Sales Job at CarepathRx
CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
The Inside Sales Manager will lead the patient contact activities of the Scheduling Center of Excellence. This center is responsible for contacting prospective complex patients and setting a genuine first impression of ExactCare Pharmacy’s medication management solutions. As well, the Scheduling Center partners with the clinical field staff through maximizing their calendars with patient assessments.
The Inside Sales Manager will be responsible for several key areas of influence that include professional development and coaching of leaders in the Scheduling Center, assisting the field team in reaching patient assessment goals, center accountability and reporting on outcomes, continuous improvement initiatives and partnering effectively with internal and external partners. In addition, this manager will inspire an exceptional quality of work from their staff.
All efforts will be tied to the ExactCare patient promise: “We are committed to putting patients first to improve their health, enhance the quality of their lives and give them peace of mind”.
Responsibilities
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Establish policies and procedures that produce high quality customer service delivery and that reflect industry best practices
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Identify opportunities to improve and measure standards and practices
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Ensure that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends. Align customer service activities and initiatives to support and enhance the objectives of the organization
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Provide coaching and guidance around delivering a positive and influential first impression to ExactCare Pharmacy’s potential patients
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Inspire confidence in scheduling representatives to assist in overcoming patient and care team objections
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Collaborate effectively with internal partners
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Create strategy that drives a consistent focus on the daily volume of scheduled patient assessments
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Take an invested approach in the hiring and training of new staff
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Provide ongoing professional development and coaching that inspires an excellent level of results from the team
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Set and clearly communicate daily, weekly and monthly goals and expectations
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Serve as the analytical expert for the center in delivering meaningful reporting of results and outcomes to the organization
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Other duties as assigned
Requirements
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Bachelor’s Degree in sales, marketing, business administration or related field
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Minimum 5 years’ in inside sales/call center leadership with a quantifiable record of success
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Proficient with Salesforce or other CRM solutions
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Experience with continuous improvement or lean/six sigma initiatives, preferred
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Strong operational knowledge of high performing call center environments
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Lead through building enthusiasm to motivate and promote accountability
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Ability to serve as a mentor in coaching conversations
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Assess sales processes to create improvements
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Solid reporting and analytical acumen
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Clear and open communication skills
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Exceptional organizational and time management skills
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.
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