Loan Servicing Specialist I Job at UNITED COMMUNITY BANK
Position Title: Loan Servicing Specialist I
Reports to: Loan Servicing Team Lead
Direct Reports: N/A
Salary Grade: 4/4A
SUMMARY:
JOB REQUIREMENTS:
- College degree preferred
- Minimum of one year of experience in a Loan Operations/Loan Processing/Branch environment or related role preferred
- General knowledge of Retail and Commercial loan documentation requirements
- Basic knowledge of federal and state regulatory requirements
- Good verbal and written communication skills are required
- Proficient in Microsoft Excel & Word programs
- Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings and seminars/conferences, etc.
JOB FUNCTIONS:
- Performs routine and basic administrative tasks at the direction of team lead/coordinator or manager. Exercises sound judgment and discretion in the performance of duties usually in support of a single team within Loan Operations
- Assists in workflow processes of department as directed by team lead/coordinator or manager. Gather, interpret, and transcribe basic information and/or related files to determine appropriate documents and core data input according to bank, regulatory and investor guidelines in order to board and quality assurance review loan packages.
- Process standard to basic loan boarding requests and/or loan maintenance according to Bank, regulatory and investor guidelines
- Assist Account Officers with questions regarding loan booking and loan maintenance questions
- Provide exceptional customer service by responding to requests and issues in an accurate and timely manner
- Meet performance standards of established production and quality metrics
- Adhere to Corporate policies and procedures as proscribed
- Other duties as assigned
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