LIS Tech Support Job at Davenport CSD
ASC - Learning Information Services
School or Department
Tech Support LIS
Assignment Open
8/2/2022
Date
7:30 am
Start Time
4:00 pm
End Time
8.00
Number of Hours/Day
Non-Bargaining
Classification
ASAP
New Assignment Date
Rate of pay: determined based on certification and experience ($16.22/hr minimum). Includes medical, dental and vision insurance with applicable premium contributions made by employee, $20,000 life insurance policy
Duties & Responsibilities: (Essential Functions of Position, Major Responsibilities, Summary of Key Duties, Special Assignments, Relationships)
Physical Requirements of Position:
Special Qualification Desired: (Personal Qualities, Education, Skills Needed, Experience, Etc.)
- Pay strict attention to detail
- Execute jobs and maintain security software
- Assists with software applications (troubleshooting, website access, software access) to resolve problems
- Develops and documents procedures to efficiently resolve common problems
- Provide technical help in person and over the phone
- Provide documentation of problems encountered, solution to problem and assist other technicians in problem resolution
- Interpret error messages and provide assistance when problems occur
- Manage and complete projects assigned
- Ensures compliance with software licensing agreements by maintaining and accurate and up-to-date tracking of software purchases, license keys and installations.
- Conduct in-service training for support staff
- Write and maintain documentation for current processes
- Install and test software as needed and assist in the training associated with the software
- Work on all technology equipment in the DCSD (computers, chromebooks, scanners, etc.)
- Performs other duties as assigned
Physical Requirements of Position:
- Ability to sit for extended periods of time
- Ability to lift up to 50 lbs
Special Qualification Desired: (Personal Qualities, Education, Skills Needed, Experience, Etc.)
- 3-5 years experience in a technology environment
- Able to communicate effectively and have Good interpersonal skills
- Must be accurate, efficient and detail oriented
- Ability to analyze and prioritize
- Possess training skills and be able to present to and train staff and others, one on one and in groups
- Ability to learn new equipment, tools, technology and software quickly
- Good attendance and reliability
- Ability to perform multiple tasks under pressure
- Team player
- Proficient in multitasking
- Demonstrated troubleshooting, follow-through, and critical thinking skills
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