Location: Santa Cruz
Job ID: 42217

JOB POSTING

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 09-29-2022

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Library Public Service Desk Assistants are a part of the Circulation unit, which is a public service unit in the User Services & Resource Sharing department at the University Library. Its primary functions are to make UCSC collections and services accessible to library patrons, maintain the general collections, and assist with building security. The Circulation unit works collaboratively with the other units in US&RS-Interlibrary Loan, Reserves & Media, Collection Maintenance, and Operations.

More information can be found here: library.ucsc.edu/

JOB SUMMARY

Under the general supervision of the Assistant Director of User Services & Resource Sharing, the Library Public Service Desk Assistants perform and supervise all functions at the Circulation desk using the library's automated circulation system. Library Public Service Desk Assistants are responsible for: making and implementing all decisions necessary to provide full operation of the University Library circulation desks at either McHenry or the Science & Engineering Library; ensuring Library security and patron safety; and resolving equipment and related problems. Library Public Service Desk Assistants collaborate with other staff members on projects and work needed to further the progress of the circulation services as well as participate in section-wide committees. All Circulation staff members are expected to adhere to and support the UCSC Principles of Community, which can be found here: www.ucsc.edu/about/principles-community.html.

APPOINTMENT INFORMATION

Salary Information: Salary Range: $22.55 - $25.09 / Hourly. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Sun - Thur
• Shift Includes: Days, Evenings, Weekends

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: CX - Clerical & Allied Services

Job Code Classification: 006760 (LIBRARY AST 3)

Travel: Never or Rarely

JOB DUTIES

80% - Public Service Desk

• Check materials in and out, place holds, recalls, and searches; renew materials both in person and on the phone; assign barcodes to materials that have never been checked out by creating item records; answer phones, transfer calls and take messages; issue and update library cards to all patron categories; accept materials for reserves processing. Assist patrons in-person at our two service desks and virtually through email and live chat. Train and supervise student assistants at the circulation desk.
• Inform patrons of library policies and demonstrate basic research methods; teach patrons how to locate materials within the local collection and teach patrons how to look up reserve materials; demonstrate placing of Interlibrary Loan requests; show patrons how to access their Interlibrary Loan accounts; identify and refer complex requests.
• Printing and scanning: describe printing and scanning options to patrons, provide basic troubleshooting of ITS-managed equipment, and direct unresolved issues to ITS as needed. Provide patron education and support for microfilm readers and scanner.

15% - Safety and Security

• Maintain a clear understanding of, and ability to implement established library emergency procedures, follow specific lines of communication in the event of emergency; during evenings, nights, and weekends incumbent may be solely responsible for safety and security of building, collections, and patrons.
• Complete library incident reports, noting that reports are of varying degrees of urgency. Perform all routines for the proper opening and/or closing of the buildings.
• When closing, make the library closing announcements, ensure the building is vacated and locked down. Coordinate communication with the CUHS/Community Safety Officer and/or Police Department student ambassadors during the evening hours.

5% - Other Duties as Assigned

• Participate in US&RS department meetings and as appropriate attend Circulation, Collection Maintenance, Interlibrary Loan, and Reserves/Media unit meetings.
• Seek out and participate in recommended professional development opportunities.
• Participate in unit-wide initiatives. Assisting other units as necessary and participation in ad-hoc special projects as assigned.