Level II Technician Job at Intrinsic Technology Group Inc
INTRINSIC TECHNOLOGY GROUP is a private, independent, corporate technology consulting firm that seeks to partner with its clients to help them achieve their technology goals. Intrinsic is a one-stop-shop capable of analyzing the client’s current technology landscape, understanding the present and future needs and recommending a variety of efficient and cost effective products & services. Our product and services include: Multi Functional Printers and copiers, VoIP Phone Systems, Managed Information Technology Services, Cloud Computing, Document Management Software and Managed Print Services.
Responsibilities and Technical Requirements:
- Remotely troubleshoot issues relating to computer hardware and software (typically Windows 10, Google G-Suite, Dropbox, etc.) with some networking and server support
- Remotely provision devices for work use by following specific guidelines
- Act as a point of escalation for customer interactions
- Responsible for hitting an SLA time of 10 minutes to initial response for each case handled.
- Provide quality customer support through thoughtful interactions with clients
- Troubleshoot hardware & accurately determine fixes
- Perform post-resolution follow-ups to help requests
- Research issues to resolve novel technical problems
- Implement and maintain operational documentation and procedures
- Complete technical and special projects as assigned
- Work as a team player by coordinating with cross-functional teams to resolve customer issues
Job Type: Full-time
Job Type: Full-time
Pay: $25.00 - $40.00 per hour
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- New York, NY 10038: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Computer networking: 1 year (Preferred)
- LAN: 1 year (Preferred)
Security clearance:
- Confidential (Preferred)
Work Location: One location
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