What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express has immediate career opportunities available for Lead Development Representativesin our Tempe, Arizona office. This is an entry level* position in our Inside Sales team, responsible for qualifying leads by telephone. Representatives will make outbound calls to or accept inbound calls from prospective clients to determine the customer’s needs, estimated shipment volume, revenue potential, and answer customer questions regarding DHL services.

• This position is intended to help employees build a foundation for a long-term sales career. After 6 months with the Lead Development team, representatives may be eligible for promotion based on performance.

Key Responsibilities:

• Entry level position offering career growth opportunities into DHL’s Sales organization
• Executes telephone calls to establish and qualify leads and prospects for the sales force
• Handles incoming customer calls with the intent of extending contact to sell new or additional products and/or services and to provide customer satisfaction and retention
• Handles inquiries generated by advertising
• Records customer information and maintains data records in appropriate tool
• Ensures information is recorded timely, accurately and in a clear understandable manner
• Coordinates work activities to achieve the volume expected to meet operational requirements
• Cultivating new qualified leads through both cold and warm calls (outbound/inbound)

Skills & Qualifications:

• Available to work Mon-Fri 7am-3:30pm
• High School Diploma/GED Required
  • Associate's Degree or enrolled towards Bachelor's Degree preferred
• Must be able to successfully clear a background check and drug screen upon receiving an offer
• Excellent oral communication skill
• Inbound and outbound calling experience a plus
• Strong PC skills and a working knowledge of MS Office and CRM
• Strong ability to actively listen and determine customer's needs
• Highly motivated, competitive, self-starter
• Bilingual (Spanish) a plus

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. They include:

• Base pay of $19.50/hour + monthly commission
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.