Lead Customer Care Rep- REMOTE Job at RestorixHealth
The Lead Customer Care Representative is responsible for leading all Customer Care tasks. Customer care tasks include helping to resolve patient orders of product shipments, backorders, credits, cancels, returns, etc. The Lead rep will provide excellent customer service support with enthusiasm, empathy, and attention to detail. Train new employees and double-check work. Excellent customer service in supporting the Clinical staff and the Distribution Centers with patient orders.
What We Offer:
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What We Offer:
- Monday - Friday schedule, no weekends
- RestorixHealth is proud to provide employees with a comprehensive and attractive benefits program which includes the following:
- Medical, Dental and Vision Insurance
- Health Savings Account (with employer match) and Flexible Spending Accounts (General Purpose, Limited Purpose and Dependent Care)
- Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability
- Voluntary Buy-Up Life Insurance (for self, spouse & children), Short-Term Disability and Long-Term Disability
- Voluntary Accident, Critical Illness and Hospital Indemnity Plans
- Employee Assistance Program
- Pet Care Discount Program
- Generous Paid Time Off and Paid Holidays
- 401(k) Retirement Plan (with employer match)
- Internal ongoing educational/training opportunities
- Competitive compensation
- Continuous coaching & mentorship
- Receive calls and emails from facilities and field staff
- Maintain the customer care folder for corrections, credits, and cancellations
- Maintain the department’s daily logs, including the FedEx shipping exception log
- Assesses and interprets customer needs by answering questions about products or services, as well as suggesting information about customer needs and requirements
- Work closely with the warehouse distributions centers for order fulfillment
- Review patient complaints about service and products. Escalate to Chief Complaint Officer.
- Proficient in Microsoft Office Word, Excel, and software programs, including CRM
- Assist in training new employees and cross-trained with other departments
- Assist the Order Processing team in processing patient orders as needed
- Motivating the Customer Care team to meet KPI goals
- Must be able to perform in a high-paced environment
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.