Pomeroy is hiring an experienced Laptop Repair Technician in the Martinsburg, WV area!

In this position, you will be providing Dell OEM hardware component replacement support to multiple residential and commercial locations each day.

The ideal candidate will be A+ certified with 2+ years experience as a computer technician, strong laptop repair experience (experience replacing motherboards and LCD screens is a must) and excellent customer service skills. Prefer candidates located within the following zip code prefixes: 254xx

This position offers:

• A M-F 8am-5pm schedule
• The opportunity to earn Dell certifications at no cost!
• Business casual environment when on-site at client locations
• Mileage reimbursement
• Full benefits, including health, dental, vision, 401k and generous PTO!

Essential Duties & Responsibilities:

• Achieve & maintain Dell OEM warranty certifications.
• Disassembly and reassembly of Dell OEM laptop/desktop computers using various types of hand tools.
• Includes system boards, LCD screens, plastics, and anything else that may require full teardown and reassembly.
• Pickup/drop-off replacement parts at designated locations.
• Monitor assigned service calls to ensure timely completion.
• Escalate problems to appropriate next level of support when necessary.
• Keep records of repairs and replacements for future reference.
• Use of dispatch software to receive and respond to service calls, document problem/resolutions, and track time spent completing hardware service.
• Always ensure professional attitude and appearance.
• Perform overtime work as required.

Required Knowledge, Skills, and Abilities:

• High school diploma or equivalent qualification is required.
• Two (2) years of hands-on work experience as a computer technician in the field.
• Prior hardware experience is required, including motherboard and LCD screen replacement
• CompTIA A+ Certification highly preferred.
• Excellent communication and interpersonal skills.
• Ability to handle pressure within client facing situations.
• Ability to both work independently and within a team environment.
• Ability to multi-task and adapt to changes quickly.
• Self-motivated with the capacity to work in a fast-moving environment.
• Physical ability to sit, stand, walk, kneel, squat, twist, bend, and/or climb during a workday.
• Valid drivers license and a clean driving record.
• Must have reliable transportation and ability to travel to client sites within a 60-mile radius.
• Must pass criminal background check and drug screen.
• Must be vaccinated against Covid-19.

About Pomeroy

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.

It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

Learn more at http:www.pomeroy.com

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your zip code?

Experience:

• laptop repair: 1 year (Required)

License/Certification:

• Driver's License (Required)
• CompTIA A+ (Preferred)

Work Location: On the road

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