Laboratory Manager-Family Medicine-Biltmore Job at MAHEC
The Laboratory Manager is responsible for supervising the daily operations of the COLA accredited moderate complex laboratory. The lab manager will assist in the supervision and planning of how services are delivered and contribute to the process of strategic planning, influencing, and responding to organizational priorities in conjunction with the Medical Lab Director, Clinical Operations Directors, and other leaders within the organization. The Laboratory Manager will be instrumental in transforming the moderate complex lab to serve all patients of MAHEC.
SPECIFIC RESPONSIBILITIES:
Management of Laboratory:
- Participates in a safety control program to ensure the laboratory remains in compliance with all local, state and federal regulations, including provision of:
- COLA and CLIA regulations
- Annual OSHA training
- Appropriate PPE
- Corrective action when needed
- Trains all laboratory staff and provides regular in-servicing.
- Evaluates staff performance and competency.
- Maintains HIPAA compliance.
- Management of supplies, including PAR levels.
- Monitors specimen testing to ensure that acceptable levels of pre-analytic, analytic, and post-analytic performance are maintained.
- Assures that all remedial actions are taken whenever test systems deviate from the laboratory’s established performance characteristics.
- Participates in a Proficiency Testing program.
- Directs a Quality Control program.
- Directs a Quality Assurance program.
- Creates new policies and procedures in accordance with CLIA and COLA standards.
- Serves as a resource for residents, faculty and other learners for appropriate test ordering.
- Ensures that the laboratory is cleaned/sanitized and orderly manner.
- Ensures all instrumentation/equipment is functioning properly.
- Assumes an active role in quality improvement in the laboratory.
- Evaluates new products for accuracy, specificity, cost, and collaborates with key stakeholders prior to implementation.
- Collaborates with all partnered reference labs.
- Coordinates with the Division of OB and Psychiatry to collaborate and integrate processes, equipment, policies, procedures and patient services
- Monitors the quality and accuracy of lab test ordering, performing, and resulting and identifies areas for quality improvement.
Laboratory Operation:
- Collects and processes laboratory specimens.
- Processes specimens for transport to reference laboratories.
- Generates lab requisitions and labels from the EHR.
- Instructs patients on proper specimen collection procedures.
- Performs preventive maintenance and troubleshooting on lab equipment as required.
- Performs all testing.
- Performs daily quality control.
- Cleans and restocks laboratory and monitors supplies.
- Manages staff assignments and payroll.
This job description is a general description of the essential job functions. It is not intended to describe all the duties a Lab Manager may perform.
COMPETENCIES:
- Integrity– You instill trust through your own actions and follow through on commitments. You demonstrate a high standard of ethics and treat others fairly and consistently.
- Team Engagement – You create a climate in which others want to do their best and feel personally invested. You engage in shared decision‐making and invite input from team members. You convey trust in people’s competence to do their jobs and recognize great performance. You trust others by delegating responsibilities based on their strengths. You promote others to take initiative.
- Collaboration – You foster commitment, team spirit and trust. You consistently develop and sustain collaborative working relationships, including across functions and departments. You foster an inclusive culture of respect for individual and cultural differences.
- Coaching and Developing – You ensure professional development and engagement of diverse staff, as well as leadership succession, by giving clear, motivating, and constructive feedback. You provide coaching to promote individual development. You generously share your expertise and experience with others.
- Resilience and Adaptability – You deal effectively with pressure, competing demands, and interruptions while maintaining focus and optimism under adversity. You are open to change and new information, adapting rapidly in response to changing conditions and unexpected difficulties. You solicit and act on feedback, learning from experience.
- Service Delivery – You place patients and colleagues at the center of your priorities. You possess a high sense of urgency and ownership in solving problems. You look for and identify opportunities to enhance the level of service you and your team provide to others.
- Quality and Process Improvement – You drive for continuous improvement. You work with your team to identify ways to streamline and improve efficiency of work and service delivery. You ensure that defined processes, quality standards, and best practices are adopted swiftly and updated regularly.
QUALIFICATIONS:
Bachelor degree in a lab science or a degree in Medical Technology from an accredited institution. At least two years of laboratory management is required. Phlebotomy skills for patients of all ages required. Experience with drafting policies in accordance with regulatory standards required.
COMPUTER SKILLS:
Electronic health record and laboratory information system experience required.
FOREIGN LANGUAGE SKILLS:
Spanish language skills preferred.
REPORTING RELATIONSHIP:
Reports to Clinical Operations Director of the Family Medicine Division
Receives direction from Chief Clinical Officer
Throughout the COVID-19 pandemic, MAHEC has worked tirelessly to promote evidence-based practices across our entire organization. With this in mind, all MAHEC employees and learners will be required to receive the COVID-19 vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply.
With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to
AskTalent@mahec.net
for support in your job search process. You could be the talent we are seeking for this or other opportunities.
MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina. We offer excellent benefits and are committed to creating a diverse, inclusive, and equitable workplace.
Offer is based on experience, educational requirements and internal team equity.
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