Job description
Reports to: Lab Manager
Location: DFW Lab - Haltom City, Texas
About Us:
Now Optics is a leader in the eye care industry. Its retail brands, My Eyelab and Stanton Optical, are amongst the fastest-growing, full-service retail optical centers throughout the country. The company continues to expand its retail footprint with over 250 corporate and franchise locations while delivering affordable eye care services and providing a fast and friendly customer experience. The company consistently ranks among the largest optical retailers in the country by Vision Monday. It’s important to us that every team member shares our Vision, Mission and Values.
Vision: Modernizing the eye care experience for all people.
Mission: Making eye care easy.
Values: iCARE
Integrity: We see integrity as building a foundation of trust with our customers, employees, and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.
Job Profile and Objectives
Under direct supervision of the CDC Lab Manager, the purpose of the position is to prepare eyeglass wear for patients and customers. Colleagues in this classification provide technical work. Position is responsible for producing customized eyeglass wear, shipping, receiving, tracing, and staging of all customer frame and lens orders. Performs related work as directed. The lab technician will be required to crosstrain as needed in order to meet company objectives. .
Duties & Responsibilities

• Obtains job orders from sales team and clarifies all requests to ensure accuracy

• Maintains steady workflow to coincide with delivery time commitments to patients

• Notifies the leader on duty of equipment malfunctions, incomplete orders, incorrect lenses, etc.

• Receives incoming work, traces frames, stages incoming and outgoing work according to workflow

• Flexibility to move throughout the function as work demand requires

• Performs related duties as directed.

Education & Experience

• High school diploma or equivalent required

• Experience in a lab or optical lab environment preferred

• To perform this job successfully, an individual should have knowledge of MS Word, Google Docs, etc.

Skills & Requirements

• Ability to work in a fast paced environment

• Results driven individual

• Must be a team player with a positive attitude

• Ability to multitask, prioritize and be flexible with changing business needs in a team environment

Job Type: Full-time

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