Position Summary
As a member of the Care Team, the Laboratory Assistant position is responsible for administering vaccines and performing venipunctures, finger sticks, skin punctures, and CLIA waived tests on patients. All staff are required to document their work in the electronic medical record, treat patients in a timely and professional manner, and keep their work areas properly stocked, cleaned, and in compliance with applicable regulations.
Principal Duties and Responsibilities
Technical requirements

• Perform routine phlebotomy services including venipunctures, finger sticks, skin punctures, injections, immunizations, and all CLIA waived tests.
• Notify physicians of abnormal results. (i.e. in-house strep test, hemoglobin, glucose and hemoglobin A1C).
• Monitor usage, maintain inventories, and run proper controls as needed for all tests, reagents and other supplies according to manufacturers’ specifications, including the proper recording of open dates, monitoring of expiration dates, and other storage requirements.
• Maintain instrumentation (calibration, cleaning etc.).

Compliance and documentation

• Thoroughly, accurately, and promptly document all service rendered in the electronic medical record for every patient.
• Perform all tests, procedures, and other services according to the policy and procedure of LCHC, notify the appropriate supervisor in a timely manner of instrument or procedural problems when performing the same, and direct questions concerning the same to the persons in appropriate authority over the service in question.
• Be knowledgeable of and in compliance with CLIA, OSHA, HIPAA and JCAHO regulations for safety, infection control, equipment operation, confidentiality, and other applicable areas (e.g. patient identification and standard precautions).
• Run instrument and test controls, monitor and replace needle and syringe containers, maintain and sterilize equipment and instruments, monitor and maintain inventories, and perform other tasks as needed to maintain a safe and well functioning work environment
• Participate in proficiency testing as required by LCHC or departmental policy to ensure that proper standards of care are being maintained.

Patient care, customer service, and other universal working standards

• Monitor and update worklists and queues to ensure that no patients are subjected to unnecessary delays.
• Greet all patients in a kindly spoken and courteous manner, inform them of the status of their visit (where they should go next, when their visit is over, when they can expect to get results of tests, etc.), and thank them for utilizing LCHC
• Regularly check mail, e-mail and voicemail and respond promptly and professionally to all inquiries.
• Attend to shared responsibilities in each work area, including answering phones, cleaning, stocking, and organizing common work areas, and assisting with orientation and training of other employees as needed.
• Work a reasonable schedule, which may include an assignment at any location and during any of the hours that Lawndale Christian Health Center provides services.
• Communicates with other Care Team members (nurses, lab, patient educator, behavioral health) when patient needs services from those individuals.
• Translate for limited English proficiency patient/clients in the absence of an interpreter, if bilingual.
• Perform other tasks required in support of the medical providers and nursing staff, but which are not detailed within this job description.

Required Skills or Abilities

• Ability to draw blood and give injections/immunizations on adults, geriatric, pediatric and challenging patients.
• Able to work as a member of an interdisciplinary Care Team.
• Good physical stamina and an ability to be standing most of the day.
• Good interpersonal skills are a necessity, including an ability to work well with the variety of ages, cultures, and temperaments represented among LCHC staff and patients, treating others with kindness and professionalism in all they do.
• Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness learn from others.
• An ability to work independently, take initiative, and set priorities in accordance with the needs and mission of the clinic.
• Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations.
• Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
• Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the Lawndale Christian Health Center.

Required Knowledge, Education, Experience or Licensure/Registration

• High School Diploma or its equivalent.
• Satisfactory completion of an accredited medical assistant or phlebotomy training program preferred.
• Experience in a medical practice, laboratory, hospital or other clinical setting.
• Phlebotomy certification preferred.
• Bilingual ability as needed.

Job Type: Full-time

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