Role: IVR developer / Voice Engineer / Contact Centre developer

Type: Full Time
Location: Remote
Client: Ameren

About The Position

• Analyses, designs, codes, tests, configures and modifies software projects and/or products or enhancements using various programming languages, technologies and development methodologies.
• Designs, develops, tests, debugs and implements application, software and/or operating system components, software tools, and utilities; conducts performance testing.
• Ensures that system improvements are successfully implemented and monitored to guarantee availability and increase efficiency.
• Completes technical documentation for multiple functions, including but not limited to testing, QA, training, troubleshooting, operating, and/or procedures for installation and maintenance.

Key responsibilities include:

• Works across multiple modules on projects and supports groups of modules/module areas
• Implements and tests moderately complex code changes to fix identified defects in existing software products (e.g., identify and debug an application)
• Moderately enhances new/future software releases and/or creates new software applications
• Strengthens understanding of on premise solutions and cloud-based solutions/environments; configures components of new systems/technologies to cloud-based solutions
• Troubleshoots moderate bugs within code (within own component); performs actions as designated in the remediation plan
• Assists and provides additional support in solving software/systems monitoring issues and escalations which require moderate technical expertise to troubleshoot
• Reviews requirements and researches and identifies alternative technical solutions
• Develops understanding of Ameren’s business to ensure successful implementation and support of project efforts
• Understands the Digital organization’s objectives, and the impact on own projects; contributes to development of new technology integration and enablement plans
• Works in an agile environment and engages in development practices such as peer programming and test-driven development
• Works closely with business analysts to gain understanding of basic requirements and translates into one or more API-led connectivity solutions (integrations, interfaces, proxies, objects, shared code library, etc.); reviews options to identify best solution and provides design for selected solution
• Understands and is familiar with relevant technologies in order to design, develop, document, and support simple to moderately complex integration solutions utilizing design patterns, reference architectures and best practices
• Collaborates with various stakeholders to test new and modified application solutions, utilizing test-driven development when possible
• Provides assistance to other developers for designing integrations, interfaces, proxies, business objects and business service as needed
• May be required to work off-hours for project needs, support/upgrade/outage reasons, and systems implementations

Qualifications

• Bachelor’s degree required, preferably in engineering, mathematics, computer science or business
• 2+ years of relevant experience required
• Will consider candidates without a degree if they show/demonstrate having 4 years of equivalent, relevant experience in tools, systems and initiatives leveraged by Ameren

In addition to the above qualifications, the successful candidate will demonstrate:

• Good analytical, communication, leadership and human relations skills required.
• Preferred skills:
• Programming Languages: Visual Basic, .NET, Java, PowerShell
• Web Technologies: HTML/HTML5, CSS2/CSS3, JavaScript, AJAX, JQuery, JSON, Typescript, Karma, Jasmine
• Database Management: SQL, Oracle PL/SQL, MySQL, SQL Server
• Tools: Visual Studio, Visual Source Safe, Eclipse, Anypoint Studio
• Platforms: Windows Server, Unix
• Scripting Technologies: JavaScript, jQuery
• SOA : Web Services, WCF
• Version Control: Git
• Application Server: Apache Tomcat, IIS
• Data Interchange: RESTful API, XML
• Contact Center and/or Telephony experience preferred; experience with Genesys or Avaya a plus.

Additional Information

Ameren’s selection process includes a series of interviews and may include candidate testing and/or an individual aptitude or skill-based assessment. Specific details will be provided to qualified candidates.

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: Remote

Speak with the employer
+91 +1 609-297-8438

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.