SEES Group operates multi-specialty medical practices and ambulatory surgery centers across the Southeastern United States and US Territories. Working with community-based Optometrists and Physicians, we provide patients with the highest quality medical and surgical eye care they need close to home. Our organization’s shared values include integrity, respect, service, compassion, and excellence!

SEES Group recognizes that our employees are our most important asset. Because of this, we strive continuously to encourage our staff to live their healthiest life by providing benefits, perks, resources, and programs to assist with managing both their physical and mental health. We offer access to an employee assistance program for those who may need mental health, legal, or financial assistance. Additional resources and programs revolving around health and wellness are offered through our benefit providers. We publish quarterly company newsletters on rotating wellness topics and challenges for our staff members. Also, we are currently offering a quarterly “Stress Free Day” to full time staff members where employees can take a paid day off to focus on their own wellness and mental health.

Aside from those fantastic benefits, we also offer medical, dental, and vision insurance; 7 paid holidays; employer paid life Insurance; a robust paid-time allotment; voluntary products such as short and long term disability coverage; and a 401k retirement plan with a generous employer match. We offer certification programs to clinical staff to assist in professional development. Lastly, we offer employee service awards to our tenured staff members to recognize our appreciation for their continued service to our organization.

POSITION SUMMARY

The IT Technician-Tier 2 keeps phones, voice system, PCs, scanners, printers and other equipment updated and maintained; sets up/configures new equipment; troubleshoots computer hardware, software, and network issues; assists in performing general software application maintenance and upgrades. The IT Technician also creates, modifies user accounts and group membership as needed.

ESSENTIAL FUNCTIONS include the following:

• Responds to phone and voice system IT tickets as they are entered by the staff which includes problems and requests
  • Determines priority status of each, as well as gathers information to determine the priority.
  • Communicate/coordinate with IT Director on tickets as needed.
  • Completes IT tickets assigned by IT Director.
• Assists IT Department Technician - Tier 1 with IT tickets as they are entered by the staff which includes problems and requests
  • Determines priority status of each, as well as gathers information to determine the priority.
  • Communicate/coordinate with IT Director on tickets as needed.
  • Completes IT tickets assigned by IT Director.
• Configures and installs of all new computer systems, scanners and other equipment.
• Assists in new user creation and assignment of network and application rights.
• Assists with implementation of new software programs as necessary.
• Assists with upgrades to various programs used by the companies.
• Troubleshoots IT issues remotely in coordination with other IT department staff.
• Travels to other office locations if necessary to troubleshoot, and to deliver new or replacement equipment.
• Removes decommissioned electronic equipment (e.g. computers, printers, fax machines), destruction of e-PHI contained on such devices and coordination of pickup and recycling.
• Assists in inventory management of company network devices (e.g. computers, printers, fax machines, phones)
• Available after office hours when necessary for urgent needs.
• Maintains knowledge of and follows policies, procedures, Code of Conduct, and all Federal and state rules and regulations related to the position.
• Completes all required compliance training.
• Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

KNOWLEDGE, SKILLS, & ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong technical aptitude
• Solid problem solving and analytical skills
• Good organizational and follow-up skills
• Good interpersonal and customer service skills
• Solid skills in operating traditional office equipment and software
• Willingness to continually update knowledge and learn new systems related to evolving IT infrastructure
• Ability to speak, read, and write in English
• Ability to effectively communicate both orally and in writing
• Ability to follow written step-by-step instructions
• Ability to concentrate, think, and learn
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.

EDUCATION AND/OR EXPERIENCE

High School diploma or equivalent is required; Associates degree preferred and/or equivalent education or experience in job related activities. Experience with electronic health records is strongly preferred.