We are seeking compassionate, dedicated individuals to join the Suncoast Center community mental health services team. Since 1944 we have provided emotional wellness, trauma services, and child advocacy to individuals and families. Our employees thrive in a family environment where diversity and inclusion are a priority. We offer a competitive rate of pay, and health & welfare benefit package. We offer 20 days off within your initial first year and employer match on a 403(b) Plan.

Minimum Qualifications:

Education/Experience:
Technology related degree or industry recognized certifications and a minimum of two years experience performing end user support and network support in a corporate IT Help Desk environment; or a minimum of 4 years experience performing end user support and network support in a corporate IT Help Desk environment. Windows workstation and server operating systems; network infrastructure; configuration and repair of hardware; installation and configuration of software; support of end users in a corporate environment

Additional Requirements: Must be able to complete a level II background screening and pre-employment drug test in compliance with Florida Law. Must be at least 21 year of age. Must be able to provide official transcripts.

Working Conditions: Multiple Office locations, this is not a work from home position. Work mostly indoors, with some heavy lifting (up to 75 lbs) as needed.

Driving Requirements: Valid drivers license with agency required levels of automobile insurance. Able to drive own vehicle to various locations as needed, travel mileage will be reimbursed.

Other: Must be comfortable working with staff at all levels. Able to present information to large groups as needed.

Job Duties:

• Install/configure/maintain/upgrade PC workstations and Citrix Thin Clients in a network environment.
• Install/configure/maintain/upgrade PC operating systems (Windows Server, Windows 10) and software applications on workstations.
• Configure, deploy, provide training and troubleshooting of mobile devices, cell phones, tablets, hot spot devices, etc.
• Install /configure/maintain /upgrade various servers if and when assigned this task.
• Configure and monitor routine backups of servers.
• Add, change, delete user accounts in Active Directory and in other applications based upon named users. Ensure permissions are set to provide access on an as needed basis.
• Install and terminate network cabling. Troubleshoot and repair network connectivity problems.
• Add, change, delete users and phone extensions in the agency phone systems.
• Install and maintain printers and multi-function devices in a network environment.
• Promptly and professionally respond to requests for technical assistance from end users to resolve connectivity problems, printer problems, hardware problems, software problems, and other technical issues.
• Provide instruction to end users on procedures, practices, and usage of software applications.
• Maintain accurate inventory and records of services requested and provided.
• Effectively communicate to customers the status of work being done on their behalf.
• Must exhibit a friendly presence and helpful attitude. Must demonstrate good interpersonal skills and the ability to work well with the Information Services team and all levels of employees and managers.
• Must be responsible and work with minimal direction.
• Assists in accomplishing unit goals and objectives.
• Perform other duties as assigned.