Job Title: IT Production Support Assistant
Location: Downey, CA
This position is on a 24/7/365 team. The schedule may change - day/swing/overnight.
This position is for hybrid telework/office workplaces.
Possible overnight and/or weekend work
Duration: 12+ Months
Position Description:
The IT Production Support Assistant works under the direction of a team lead or section manager to support production applications running in mainframe and midrange computing environments.
The IT Production Support Assistant supports production jobs running in mainframe and mid-range server environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues; supports mainframe COBOL applications using the County's source code storage and compilation tool to promote program packages and members, as requested by application developers; sometimes works in a paired programming environment for knowledge sharing and training purposes; reviews and submits procedural documentation, and participates in team presentations to help build team skills expertise; manages incident tickets using a tracking software application to update each incident or request with action taken / resolution; coordinates and controls the operation of the mainframe console, assignment of devices, reply to operator messages, and the operation of input and output devices by executing jobs according to predefined schedules, complying with and enforcing computer operation standards; executes many tasks during the shift in a 24/7/365 full coverage environment.
Skills Required:
The IT Production Support Assistant will possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent communication skills, speaking and writing.
Experience Required:
Experience with mainframe operations/batch job scheduling is expected.
This classification requires at least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool.
Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endeavor libraries.
Education Required:
A high school diploma or equivalent.

Job Type: Contract

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Downey, CA 90242: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Downey, CA 90242

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.