At TixTrack, we deliver world-class ticketing solutions. We combine modern technology, beautifully simple design, and the art of listening to create ticketing software that is easy to use but extremely powerful.

We are a small but growing company and anticipate robust growth in 2022-23. TixTrack HQ is in Los Angeles with a presence across the US, including NYC and international markets including the UK, Australia, and New Zealand.

Job Summary

The IT Specialist tracks and manages our hardware components while recommending purchases and redistribution for the organization and our customers. They also, as necessary, help manage various tasks related to the TixTrack Los Angeles office. This position reports directly to the Director, US Ticketing Services (Nliven).

This is a hybrid position and the candidate must be located within the Los Angeles, CA area and have the ability to commute into downtown Los Angeles, as needed.

Essential Duties and Responsibilities

• Develop and maintain relationships with suppliers and vendors for procurement of our hardware needs.
• Inventory, track and maintain our hardware assets.
• Eliminate waste and increase efficiency by making the best use of existing asset resources and avoiding asset purchases that are unnecessary.
• Develop and maintain processes, policies, standards, systems, and measurements that help the organization to effectively manage the asset portfolio both daily and long-term with regards to cost, control, risk, compliance, business performance objectives, and governance as established by the company.
• Ensure quality control throughout the lifecycle of all company assets by developing and implementing appropriate procedures to track and manage them.
• Manage and maintain databases and records of information such as licenses, service agreements, and warranties for the organization’s hardware.
• Provide technical support for hardware issues.
• Follow industry-standard processes and procedures.
• Manage tasks for the TixTrack Los Angeles office on an as-needed basis.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Minimum Requirements

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field.
• Three or more years of hardware asset management experience.
• Familiarity with a wide range of hardware devices.

Essential Skills

• Strong oral and written communication skills.
• Ability to work independently and manage multiple projects and deadlines.
• Possess strong attention to detail, organizational, and problem-solving skills.

Equipment/Software/Tools

• Microsoft Office
• Google Suite
• Slack
• Asset Management Software

Company Values

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion.

Compensation & Perks

• Salary commensurate with experience
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Learning & development opportunities
• Flexible scheduling
• Generous PTO and holiday schedule
• Hybrid work environment