IT Service Desk Technician Job at Uline
IT Service Desk Technician
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.
Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Hours: Wednesday - Saturday, 7:30 PM to 6 AM.
Position Responsibilities
Provide level 1 support / troubleshooting of desktop, laptop and data center hardware / software issues.
Create incident tickets to document issues and route tickets to appropriate support group for processing.
Perform IT major incident management to quickly resolve business impacting issues.
Perform operational activities including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
Perform user account set-up, security maintenance and systems monitoring.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
3+ years of experience as IT Service Desk Technician or Data Center Operator.
Experience with incident, change and problem management in a multi-location data center.
Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.
Benefits
Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 5% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
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